Qualai Johnson
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
PATIENT ACCESS REPRESENTIVE
Sbhhealthsystem
The Bronx, NY
02.2024 - Current
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Verified demographics and insurance information to register patients in computer system.
- Followed up on unpaid claims in a timely manner.
- Facilitated communication between patients, staff members, and third party payers.
PATIENT CARE ASSOCIATE
Planned Parenthood Greater NY
Bronx, NEW YORK
09.2023 - 12.2024
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure
- Assisted with body tissue collection and validated all body tissue was collected during procedures
- Assisted doctor's with medication preparation for patients
- Prepared rooms/cleaned rooms for visits
- Collected blood, urine samples and STD/HIV testing
- Conducted basic laboratory tests such as urinalysis, pregnancy testing and hemoglobin levels utilizing appropriate safety measures.
PRACTICE ASSOCIATE 2
Columbia - Presbyterian OBGYN
New York, NY
05.2023 - 09.2023
- Educated patients on gynecological health topics such as contraception methods, menopause management, and sexually transmitted diseases
- Prepared examination rooms prior to patient visits by ensuring all equipment was properly set up and sterilized according to established protocols
- Coordinated follow-up appointments between patients and specialists as directed by physician
- Provided administrative support to OB and GYN physicians, nurses and other staff members in a fast-paced medical office environment.
OBGYN CLERICAL ASSOCIATE
NYCHH Metropolitan
New York, NY
05.2022 - 09.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email or in-person to provide information
- Experienced in EMR system EPIC
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
CARE COORDINATOR
Memorial Sloan Kettering Hospital
New York, NY
09.2021 - 02.2022
- Answered multi-line phone system and directed callers to requested personnel and departments
- Experienced in using EPIC and MS office
- Called patients to schedule chemo/lab appointments, consistently double-checking information and availability
- Transcribed physicians' notes and entered data into electronic chart management software.
PATIENT CARE RECEPTIONIST
Citymd Urgent Care
New York, NY
01.2021 - 08.2021
- Managed multiple tasks simultaneously while maintaining attention to detail
- Maintained cleanliness of assigned work area according to infection control standards
- Communicated effectively with both internal and external customers regarding patient care issues
- Established special connections with patients through empathy and relationship-building techniques.
Education
HIGH SCHOOL DIPLOMA -
Penn Foster High School
DENTAL ASSISTING -
Mandl College Of Allied Health
Skills
- EPIC Fluent
- Exemplary communication
- Phlebotomy
- Medical Terminology
- Chart Updating
- Vitals Documentation
- Customer Service
- Time Management
- Medical Billing
- Multi-Line Telephone Systems
Timeline
PATIENT ACCESS REPRESENTIVE
Sbhhealthsystem
02.2024 - Current
PATIENT CARE ASSOCIATE
Planned Parenthood Greater NY
09.2023 - 12.2024
PRACTICE ASSOCIATE 2
Columbia - Presbyterian OBGYN
05.2023 - 09.2023
OBGYN CLERICAL ASSOCIATE
NYCHH Metropolitan
05.2022 - 09.2022
CARE COORDINATOR
Memorial Sloan Kettering Hospital
09.2021 - 02.2022
PATIENT CARE RECEPTIONIST
Citymd Urgent Care
01.2021 - 08.2021
HIGH SCHOOL DIPLOMA -
Penn Foster High School
DENTAL ASSISTING -
Mandl College Of Allied Health
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