Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

QUALETA LONG

Detroit,MI

Overview

14
14
years of professional experience

Work History

Transportation Specialist

Lyft - Metropolitan
11.2019 - 01.2023
  • Assist certain customers with loading and unloading personal property
  • Coordinated schedules and communicated changes to customers.
  • Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
  • Worked with service providers to resolve issues and correct delays.

Property Specialist

Alliance Property, LLC
11.2019 - 05.2020
  • Provided screening of potential applicants for the purpose of occupying residential units
  • Answered multi-phone lines, collected rent, and scheduled maintenance requests as needed
  • Administrative filing and reporting to upper management, auditing and maintaining client files, and providing customer service to clients as needed when required.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Inventory Specialist

Penske
09.2018 - 11.2019


  • Scanned merchandise stacked on pallets up to 8 feet high
  • Applied shipping material and labels as required to ready for transport from the loading dock to the trailer.
  • Completed physical inventory counts each month.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Quality Coordinator

Express Employment
01.2018 - 09.2018


  • Perform hourly audits on all production lines throughout the facility
  • Familiar with Lean Manufacturing 6 SIGMA ISO/TS 16949 and 5S quality standards supervised team members and operators to ensure duties are performed as assigned, log scrap counts and enter into internal databases.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.

Operations Assistant

Exel
04.2017 - 12.2017
  • Assisted operations manager with planning of routine operations and special projects.
  • Completed and processed all Shipping documentations, scheduled and monitored all expedited freight, provided customer service to drivers and clients, completed data entry tasks as assigned by management.
  • Understood key performance indicators and usage to drive results through factory-driven processes.

Material Logistics Coordinator

Sentech Services
08.2016 - 03.2017
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Developed and deployed strategies to save time and expenses associated with goods movements.

Head Processor

Liberty Tax Service
12.2014 - 02.2016
  • Assisted with the preparation and auditing of tax filings, handled all cash payments, print checks, and verification of returns making final prior to transmitting to the corporate offices.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Monitored employee actions for adherence to safety procedures.
  • Prepared reports and technical documentation of day-to-day production processes.

Call Center Specialist (Retention)

Kelly Services
01.2011 - 05.2014
  • Assisted clients with general questions and escalated calls as required, while performing administrative duties to a managerial staff of 5 plus persons.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Responded to customer requests for products, services and company information.
  • Promoted available products and services to customers during service, account management and order calls.

Team Leader

Speedway LLC
08.2008 - 11.2010
  • Assisted customers with purchase at POS System unpacked and stocked merchandise using FIFO method of inventory, shipping and receiving, cash transactions, bank deposits, access to company safe, and designated key holder for bank pickups.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Cross-trained and provided back up for customer service managers.

Education

Pharmacy Technician Certification -

Career Advancement Studies in Health Institute

Certification - Medical Office Assistance/ Billing And Coding

Clintondale High School/ HPCA
Clinton Township, MI

Information Technology

Automation Workz
Detroit, MI

Skills

  • Corrective Actions
  • Quality Improvement Activities
  • Document Quality
  • Lean Manufacturing
  • Supplier Quality Management
  • Customer Service
  • Critical Thinking Skills
  • Policy and Procedure Implementation
  • Strategic Planning
  • Government Regulations
  • Corporate Administration
  • Electronic Filing System

Additional Information

  • FREELANCER , Willingness to relocate

Timeline

Transportation Specialist

Lyft - Metropolitan
11.2019 - 01.2023

Property Specialist

Alliance Property, LLC
11.2019 - 05.2020

Inventory Specialist

Penske
09.2018 - 11.2019

Quality Coordinator

Express Employment
01.2018 - 09.2018

Operations Assistant

Exel
04.2017 - 12.2017

Material Logistics Coordinator

Sentech Services
08.2016 - 03.2017

Head Processor

Liberty Tax Service
12.2014 - 02.2016

Call Center Specialist (Retention)

Kelly Services
01.2011 - 05.2014

Team Leader

Speedway LLC
08.2008 - 11.2010

Pharmacy Technician Certification -

Career Advancement Studies in Health Institute

Certification - Medical Office Assistance/ Billing And Coding

Clintondale High School/ HPCA

Information Technology

Automation Workz

Similar Profiles

CREATE PROFILE
QUALETA LONG