Quan Williams
Bronx,NY
Overview
4
4
years of professional experience
Work History
Store Associate
Dollar Tree
The Bronx, NY
06.2023 - 10.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Doorman
The Ardsley
New York, NY
06.2020 - 07.2022
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
Education
Hempstead High
Hempstead, NY06.2013
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Problem-solving acumen
- Team collaboration
- Active listening techniques
- Store cleanliness maintenance
- Cash register operation
- Time management mastery
- Organizational skills development
- Basic math skills application
- Interpersonal relationship building
- Relationship building
- Returns and exchanges handling
- Patience and empathy demonstration
- Computer literacy fundamentals
- Team leadership
- Payment processing
- Stock replenishment efficiency
- Product display
Timeline
Store Associate
Dollar Tree
06.2023 - 10.2024
Doorman
The Ardsley
06.2020 - 07.2022
Hempstead High