Quanah Watson
Collinsville,VA
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction. I work very well in a team setting as well as independently. I am very reliable, detail oriented, and attempt to exceed expectations in every position that I hold.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Helpcare
Martinsville, VA
03.2025 - Current
- Answering inbound calls from patients with inquiries regarding their prescriptions.
- Making outbound calls to providers to get prescription clarification for patients.
- Communicating with patients using online Chat feature.
Packer
VF Outdoors
Martinsville, VA
11.2022 - 03.2025
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Trained new employees on proper packing and labeling techniques to avoid errors.
Customer Service Supervisor/Call Center
Aston Carter
Washington, DC
09.2021 - 06.2022
- Resolved escalated customer issues while maintaining high satisfaction and positive relationships.
- Improved team productivity through regular coaching, feedback, and performance evaluations.
- Promoted a positive work environment through open communication channels,
Customer Service Supervisor/Call Center
Faneuil Inc
Martinsville, VA
03.2018 - 08.2021
- Assisting Washington Gas customer (VA,DC,MD areas)
- De-escalated irate callers, provided customer satisfaction
- Efficiently handled customer requests while maintain a business-friendly AHT
- Communicated with and dispatched technicians to assist customers
- Assisted peers with questions while in a Team Lead/Supervisor role
- Provided problem-solving techniques to peers
- Handled back office billing for customers
- Created monetary adjustments for accounts
- Handled sensitive customer information
- Organizing Team Meetings
Customer Service Representative/Call Center
Faneuil Inc
Martinsville, VA
04.2017 - 03.2018
- De-escalated irate callers, provided customer satisfaction
- Efficiently handled customer requests while maintain a business-friendly AHT
- Communicated with and dispatched technicians to assist customers
- Assist with high bill complaints
Customer Service Representative/Call Center
Faneuil Inc
Martinsville, VA
10.2014 - 04.2017
- Assisting Washington state residents apply for health insurance coverage through Obama Care.
- Assisting the customer with the application process
- Assisting customer with finding the best health insurance and dental coverage
Home Health Aide
Home Sweet Home Care LLC
Bassett, VA
11.2013 - 12.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Customer Service Representative
Memorial Hospital of Martinsville and Henry County
Martinsville, VA
04.2010 - 09.2010
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Enhanced patient experience by providing clear communication regarding registration requirements and procedures.
- Greeted every guest with personable approach and provided knowledgeable service.
Education
High school or equivalent - undefined
Martinsville High School
Martinsville, VA06.2008
Skills
- Customer Service
- Leadership
- Communication skills
- Phone Etiquette
- Microsoft office experience
Certification
- Drivers License September 2019 to September 2027
- Certified Phlebotomy Technician September 2024 to September 2026
- CPR Certification July 2024 to July 2026
Timeline
Customer Service Representative
Helpcare
03.2025 - Current
Packer
VF Outdoors
11.2022 - 03.2025
Customer Service Supervisor/Call Center
Aston Carter
09.2021 - 06.2022
Customer Service Supervisor/Call Center
Faneuil Inc
03.2018 - 08.2021
Customer Service Representative/Call Center
Faneuil Inc
04.2017 - 03.2018
Customer Service Representative/Call Center
Faneuil Inc
10.2014 - 04.2017
Home Health Aide
Home Sweet Home Care LLC
11.2013 - 12.2015
Customer Service Representative
Memorial Hospital of Martinsville and Henry County
04.2010 - 09.2010
High school or equivalent - undefined
Martinsville High School