QUANASIA HARRISON
Fort Myers
Summary
- Actively seeking a position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your team.
- Advance Customer Service Associate
- Exceptional telephone etiquette
- Patient and diligent
- Retail
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
6040
6040
years of post-secondary education
Work History
Customer Service Representative
United Plumbing of Southwest Florida
Fort Myers
05.2023 - 02.2026
- Receive Inbound and make outbound calls to potential members and customers for plumbing services and questions they may have about they're commercial or home plumbing.
- Helping customers with any of they're plumbing needs and directing calls to whom they belong.
- Maintaining office duties and keeping up on my tasks.
- Typing up estimates as well as sending them out to potential customers.
- Assisted customers in understanding plumbing services and products offered.
- Resolved customer complaints by investigating issues and providing solutions promptly.
Sales Associate
Waffle House
Fort Myers
02.2017 - 05.2023
- Seat and greet customers.
- Provide them with food and beverages of their choice.
- Present and explain menu to customers- answer inquiries regarding restaurant items and inform them of daily specials.
- Verify customer satisfaction as well as work as a team and perform daily tasks to keep store up to expectation.
- Maintain the highest standards of food and kitchen hygiene- handle monies.
Cook/ Food Prep
Texas Roadhouse
Anderson
06.2016 - 01.2017
- Serve customers with positive attitude.
- Prepared food.
- Verified customer satisfaction.
- Trained new staff regarding the restaurant procedures culture and practices-worked with staff member to provide team-oriented service.
- Maintained the high standards of food and kitchen hygiene.
Retail Associate/ Cashier
Winn Dixie
Lehigh Acres
10.2015 - 03.2016
- Managed a high-volume workload within a deadline-driven environment.
- Handled monies and process credit card payments.
- Provided unwavering commitment to customers.
- Priced items accordingly.
- Handled customer inquiries.
- Calmed customers to repair trust.
- Resolved complex issues to win customer loyalty.
Front Desk Receptionist
The Homes of Renaissance Preserve
Fort Myers
02.2015 - 02.2016
- 10 Key, Filing and typing documents requested.
- Answered phone lines, transferred calls accordingly and faxed documents.
- Used excel and word to perform daily task management.
- Managed reports and printed various documents.
- Created files to keep track of resident's records.
- Key holder.
Customer Service Associate; Seasonal
Alta Resources
Fort Myers
09.2014 - 02.2015
- Providing calling customers with assistance for the type of insurance they may wanted or just want information about.
- Directing them where needed and taking down basic information to assist them better and easier.
- Giving great customer service with every call, making service fast and efficient.
Sales Associate
Ross Dress for Less
Fort Myers
05.2012 - 01.2015
- Handled monies.
- Serviced customers with positive attitude.
- Mark down lead associate and backup manager on duty.
- Stocked and organized store accordingly.
- Priced items.
- Refunded customers.
- Opened and closed store.
- Key holder.
- Kept clean and professional environment.
- Ran daily reports.
- Was recognized as expert customer service provider from customer reviews.
Education
Diploma -
Gateway Charter High School
Fort Myers, FlCosmetology License -
Fort Myers Institute of Technology
Fort Myers, FlCertified Nurse's Aide -
Fort Myers Institute of Technology
Fort Myers, FlSkills
- Customer service
- Estimate preparation
- Effective communication
- Microsoft outlook
- Money handling
- Paperwork processing
- Scheduling
- Verbal and written communication
- Service coordination
References
Available Upon Request
Timeline
Customer Service Representative
United Plumbing of Southwest Florida
05.2023 - 02.2026
Sales Associate
Waffle House
02.2017 - 05.2023
Cook/ Food Prep
Texas Roadhouse
06.2016 - 01.2017
Retail Associate/ Cashier
Winn Dixie
10.2015 - 03.2016
Front Desk Receptionist
The Homes of Renaissance Preserve
02.2015 - 02.2016
Customer Service Associate; Seasonal
Alta Resources
09.2014 - 02.2015
Sales Associate
Ross Dress for Less
05.2012 - 01.2015
Diploma -
Gateway Charter High School
Cosmetology License -
Fort Myers Institute of Technology
Certified Nurse's Aide -
Fort Myers Institute of Technology