QUANDELL SWANSON
Palmetto,Georgia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Car Detailer
rco
Palmetto, GA
11.2022 - 12.2023
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Refilled gas tanks and documented fluid levels.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Work From Home Customer Service Representative
Amazon
10.2021 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server, Hostess Manager
Waffle House
08.2019 - 10.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
GED -
James Madison GED
Remote05.2024
Skills
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Account Updating
- Paperwork Processing
- Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Car Detailer
rco
11.2022 - 12.2023
Work From Home Customer Service Representative
Amazon
10.2021 - 11.2022
Server, Hostess Manager
Waffle House
08.2019 - 10.2021
GED -
James Madison GED
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