Quandra Carter
DeSoto,TX
Summary
Dynamic professional with over a decade at Hilton Worldwide, blending analytical and adaptability. Excelled in roles from Admin Specialist to Guest Assistance, significantly enhancing guest satisfaction and team efficiency. Track record in project collaboration and a keen ability to multitask. Grounded by a strong foundation in hospitality and customer service.
Overview
10
10
years of professional experience
Work History
Admin Specialist
Hilton Worldwide
08.2019 - Current
- Analyze data in bi-weekly APXML reporting (Excel) and PeopleSoft application to ensure timely payments to guests and hotels.
- Process reward reimbursements to hotels. Assist with uploading documentation and reviewing details for accuracy.
- Utilize daily reporting to review errors in compensation, and provide necessary corrections to inaccuracies.
- Provide administrative support and guidance for HRCC team members, hotel partners and guests.
- Collaborated and worked independently on creation of training modules for Rise platform.
- Assist with training new and current Admin team members, including GEM and Admin processes.
- Tested GEM Lightning prior to Admin team switchover, providing feedback and suggestions for more seamless team transition.
Guest Assistance Specialist
Hilton Worldwide
10.2014 - 08.2019
- Exceeded performance metrics consistently by delivering prompt and courteous assistance at all times.
- Enhanced guest satisfaction by providing exceptional customer service to both Hilton Honors and non-members.
- Served as 'Point of Contact' for team members, assisting with queue changes and providing guidance for Honors/Guest Assistance email inquiries.
- Monitored Diamond and Gold queues to ensure maintained service level; assisted coaches in various areas as needed.
- Multiple-time Commitment to Excellence recipient
Regional Producer
CBS News
01.2014 - 04.2016
- Researched and coordinated news of interest for CBS domestic television stations and network.
- Produced, wrote and distributed wire news copy, assisting television stations and networks with story ideas.
Education
Certificate - Digital Marketing: A Strategic Perspective
Yale School of Management
Bachelor of Arts - Communications
University of Texas At Arlington
Skills
- 10 Years Hospitality Experience
- Analytical and Data Skills
- Hilton Honors, The Lobby, GPM
- Excel, Reward Reimbursement
- GEM Platform
- PowerPoint
- Project/Team Collaboration
- Adaptability and Flexibility
- Multitasking Abilities
- Written Communication
Timeline
Admin Specialist
Hilton Worldwide
08.2019 - Current
Guest Assistance Specialist
Hilton Worldwide
10.2014 - 08.2019
Regional Producer
CBS News
01.2014 - 04.2016
Certificate - Digital Marketing: A Strategic Perspective
Yale School of Management
Bachelor of Arts - Communications
University of Texas At Arlington
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