Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quandrea White

Chicago,IL

Summary

Results-oriented professional with extensive experience at Wintrust Bank, excelling in cash reconciliation and financial account analysis. Demonstrated patience and integrity while delivering exceptional customer service and achieving high audit scores. Proven ability to train teams and optimize operations, driving profitability and enhancing customer satisfaction.

Overview

12
12
years of professional experience

Work History

Senior Bank Teller

Wintrust Bank
12.2022 - Current
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
  • Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
  • Microsoft Excel (VLOOKUP, Pivot Tables, Data Validation)
  • Bank Statement analysis
  • Handled various accounting transactions.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Shift Supervisor

PLS Financial Services
06.2021 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.

Shift Manager

Taco Bell
10.2013 - 01.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Education

High School Diploma -

West Town Academy
Chicago, IL
06.2013

Skills

  • Patience and tolerance
  • Professionalism and integrity
  • Results-driven approach
  • Skilled in cash reconciliation
  • Experience with financial software systems
  • Financial account analysis

Timeline

Senior Bank Teller

Wintrust Bank
12.2022 - Current

Shift Supervisor

PLS Financial Services
06.2021 - 06.2022

Shift Manager

Taco Bell
10.2013 - 01.2018

High School Diploma -

West Town Academy

Similar Profiles

CREATE PROFILE
Quandrea White