Quaneceya Johnson
Greenville,MS
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Proven skills in team collaboration, strategic upselling, and inventory management drive store performance. Passionate about sales and committed to leadership roles that foster growth and service.
Overview
12
12
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Greenville, MS
09.2025 - 07.2026
- Supervised daily store operations and maintained high customer service standards.
- Trained new associates on product knowledge and sales techniques.
- Managed inventory levels and ensured accurate stock replenishment procedures.
- Pos Systems
- Cash handling/ management
Technical Support Advisor
Conduent Business Services (Apple Representative)
07.2025 - 09.2025
- Diagnosed and resolved technical issues for customers through remote support channels.
- Trained and guided junior staff on troubleshooting protocols and tools, enhancing team knowledge and performance.
- Monitored system performance metrics to proactively address potential service disruptions.
- Collaborated with product teams to identify recurring issues and recommend improvements, contributing to product stability.
- Collaborated with product teams to identify recurring issues and recommend improvements.
- Developed comprehensive documentation for troubleshooting procedures and best practices.
- Led initiatives to improve knowledge base content, ensuring accurate information accessibility.
- Analyzed customer feedback to enhance support services and improve user experience, aligning services with customer needs.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Legal Clerk
USA Today Network
08.2021 - 12.2024
- Managed case files and maintained accurate documentation to support legal proceedings.
- Drafted and reviewed legal correspondence, ensuring clarity and compliance with regulations.
- Drafted and reviewed legal correspondence to ensure clarity and compliance with regulations.
- Coordinated schedules for court appearances and client meetings to streamline workflow.
Assistant Manager
Hibbet Sports
05.2019 - 07.2021
- Led, trained, and motivated a team of sales associates to meet and exceed sales goals and customer satisfaction metrics.
- Oversaw daily store operations, including opening/closing procedures, cash handling, inventory control, and scheduling.
- Delivered exceptional customer service by resolving complaints, managing returns, and ensuring a welcoming shopping experience.
- Monitored sales floor to uphold visual merchandising standards and product displays, enhancing customer engagement.
- Analyzed store performance reports and implemented strategies that optimized sales and minimized shrink.
- Conducted interviews, hired staff, and provided ongoing coaching and feedback.
- Monitored sales floor to maintain visual merchandising standards and product displays according to corporate guidelines.
- Fostered team environment emphasizing performance, accountability, and community engagement, leading to improved morale.
Wireless Sales Representative
The Revenue Optimization Company
01.2015 - 07.2019
- Consistently met and exceeded daily, weekly, and monthly sales goals through solution-based selling techniques.
- Educated customers on the latest smartphones, accessories, wireless plans, and promotional offers to drive conversions.
- Educated customers on latest smartphones, accessories, wireless plans, and promotional offers, enhancing customer knowledge and driving conversions.
- Processed activations, upgrades, port-ins, and account changes using carrier systems and POS tools.
- Maintained visually appealing sales floor, ensuring all devices and displays were functional and up to date to optimize customer experience.
- Built long-term customer relationships through tailored recommendations and proactive follow-up support, fostering loyalty and repeat business.
- Collaborated with team members to execute store promotions, outreach efforts, and brand marketing initiatives.
- Reported daily performance metrics and provided feedback to leadership on customer trends and inventory needs.
Education
Master’s Non-Profit Administration - Public Policy Analysis
Louisiana State University Shreveport
Shreveport, LALegal Studies - Pre-Law
Mississippi University For Women
Columbus, MSHigh School Diploma -
Norma C. Obannon High School
GreenvilleSkills
- Sales and Goal Achievement
- Retail operations Management
- Visual Merchandising & Inventory Control
- Conflict Resolution and Problem Solving
- POS systems
- Cash handling
- Customer relationship management
- Documentation management
- Sales analysis
Skills
- POS & CRM System Proficiency
- Performance Analytics & Reporting
Timeline
Retail Associate Manager
T-Mobile
09.2025 - 07.2026
Technical Support Advisor
Conduent Business Services (Apple Representative)
07.2025 - 09.2025
Legal Clerk
USA Today Network
08.2021 - 12.2024
Assistant Manager
Hibbet Sports
05.2019 - 07.2021
Wireless Sales Representative
The Revenue Optimization Company
01.2015 - 07.2019
Master’s Non-Profit Administration - Public Policy Analysis
Louisiana State University Shreveport
Legal Studies - Pre-Law
Mississippi University For Women
High School Diploma -
Norma C. Obannon High School