Summary
Overview
Work History
Education
Skills
Timeline
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Quaneisha Ezell

Warner Robins,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
Warner Robins, GA
07.2024 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented innovative methods for streamlining the customer service process.
  • Maintained a high level of professionalism when dealing with difficult customers.

Data Entry Clerk

Goldfein Claims
Warner Robins, GA
08.2023 - 07.2024
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Organized files according to established procedures for easy retrieval later on.
  • Prepared summaries of daily work completed for review by supervisors.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Customer Service Representative

Amazon
Warner Robins, Georgia
07.2022 - 08.2023
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.

Receptionist

Always Caring Home Care
Tifton, Georgia
03.2021 - 07.2022
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.

Education

High School Diploma -

Turner County High School
Ashburn, GA
05-2018

Some College (No Degree) - Nursing Science

Southern Regional Technical College
Tifton, GA

Skills

  • Account updating
  • Inbound and Outbound Calling
  • Call Management
  • Consultative Sales
  • Appointment Scheduling
  • Paperwork Processing
  • Data Entry
  • Tactful and diplomatic
  • Knowledge of medical terminology

Timeline

Customer Service Representative

Walmart
07.2024 - Current

Data Entry Clerk

Goldfein Claims
08.2023 - 07.2024

Customer Service Representative

Amazon
07.2022 - 08.2023

Receptionist

Always Caring Home Care
03.2021 - 07.2022

High School Diploma -

Turner County High School

Some College (No Degree) - Nursing Science

Southern Regional Technical College
Quaneisha Ezell