Quanesha Davis
Duncanville
Summary
Highly skilled Fraud Specialist with relevant experience in investigating and resolving fraud cases in the financial industry. Possess strong abilities in data analysis, risk assessment, and policy compliance to effectively detect fraudulent activities. Proven skills in customer service including communication and problem-solving have led to successful client relationships. Previous roles have resulted in improved operational efficiency and reduced financial losses due to fraud.
Overview
16
16
years of professional experience
Work History
Retail Fraud Specialist
JPMorgan Chase
Dallas
07.2024 - Current
- Analyzed transaction data to identify potentially fraudulent activities.
- Investigated reported fraud cases using internal systems and tools.
- Reviewed customer accounts for unusual patterns and flagged concerns.
- Educated clients on fraud prevention strategies and best practices.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
Customer Service Representative
Allstate Insurance Co
Los Colinas
08.2016 - 08.2024
- Assisted customers with policy inquiries and claims processing
- Provided information on insurance coverage options
- Resolved customer complaints promptly and efficiently
- Answered customer inquiries and provided accurate information regarding claims
- Processed payments, documentation, and system letters
- Reviewed insurance claims to determine coverage and liability
Medical Assistant
Active Chiropractic
Dallas
07.2010 - 08.2011
- Assisted in patient intake and collected medical histories.
- Educated patients on chiropractic care and post-treatment instructions.
- Supported chiropractors during adjustments and therapeutic procedures.
- Processed insurance claims and verified patient coverage details.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Supported administrative staff by processing payments.
Education
David W Carter
Dallas, TXMedical Assistant
PCI Institutions
Skills
- Fraud detection
- Data analysis
- Investigation techniques
- Regulatory compliance
- Claims processing
- Problem solving
- Fraud prevention
- Telephone and email etiquette
- Patient care
- Medical record management
- HIPAA compliance
- Insurance claims processing
- Data entry
- Liability management
- Claims investigation
- Microsoft office
- Payment processing
Timeline
Retail Fraud Specialist
JPMorgan Chase
07.2024 - Current
Customer Service Representative
Allstate Insurance Co
08.2016 - 08.2024
Medical Assistant
Active Chiropractic
07.2010 - 08.2011
David W Carter
Medical Assistant
PCI Institutions