Quanesha Hynes
Winston-Salem,USA
Summary
Experienced in benet enrollment processes and administrative support with a strong background in customer service and data management. Proven track record in ensuring compliance with regulatory guidelines and enhancing operational efficiency through meticulous documentation and communication. Ready to leverage extensive skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Housekeeper
Crothall
Winston-Salem, NC
07.2025 - Current
- Maintained cleanliness and organization in assigned areas of the facility.
- Utilized cleaning equipment and supplies according to safety guidelines.
- Assisted in the training of new housekeeping staff on procedures.
- Reported maintenance needs and safety hazards to management promptly.
BENEFIT ENROLLMENT SPECIALIST
Empyrean Benefit Solutions
Houston, TX
08.2024 - 03.2025
- Developed an in-depth understanding of benefit enrollment processes and procedures, including the use of multiple computer systems to process enrollments.
- Monitored regulatory guidelines related to employee benefits in order to ensure compliance with applicable laws.
- Maintained up-to-date records of employee benefits for accuracy and compliance purposes.
- Provided technical support related to online enrollment platforms when necessary.
- Researched customer inquiries, identified solutions, and provided timely responses to ensure customer satisfaction.
- Processed requests from customers seeking assistance with their healthcare coverage or other related matters.
ADMINISTRATIVE ASSISTANT
Dismas Charities of Charlotte
Charlotte, NC
08.2022 - 03.2024
- Manage comprehensive documentation processes, including the creation of resident file binders and the meticulous filing of paperwork to ensure organization and accessibility.
- Execute efficient communication by handling email correspondence promptly, maintaining clear and professional exchanges.
- Oversee facility inventory control and supply management, streamlining the ordering process to maintain adequate stock levels for operational needs.
SANITATION TECHNICIAN I TRAINER
Herbalife
Kernersville, NC
06.2021 - 05.2022
- Ensured stringent adherence to quality control protocols by executing comprehensive sanitation of production equipment, safeguarding against contamination.
- Collaborated effectively with colleagues to deliver extensive cleaning projects, meeting rigorous deadlines and maintaining operational flow.
- Enhanced plant efficiency by diligently maintaining equipment cleanliness, reducing potential health risks to consumers.
CASHIER/COOK/CUSTOMER SERVICE
Kernersville Medical Center -Morrison Healthcare
Kernersville, NC
02.2020 - 08.2020
- Processed customer transactions efficiently, ensuring accuracy in both cash and card payments.
- Prepared and delivered food orders promptly, adhering to quality and safety standards.
- Managed end-of-day register reconciliation and accurately deposited daily earnings.
CREW MEMBER
Bojangles' Restaurants, Inc
Kernersville, NC
08.2019 - 11.2019
- Delivered high-quality customer service by greeting patrons and efficiently processing both cash and card transactions.
- Maintained cleanliness and order in the drive-thru area while accurately preparing food items to fulfill customer orders.
SALESPERSON
Sheetz
Kernersville, NC
11.2017 - 10.2018
- Provided excellent customer service by greeting patrons and ensuring a smooth checkout process through proficient handling of cash and card transactions.
- Maintained high standards of food preparation, adhering to health and safety guidelines to deliver quality service.
WIRELESS CARE REPRESENTATIVE
Conduit Global
McLeansville, NC
06.2016 - 12.2017
- Delivered high-quality customer service, effectively responding to inquiries and resolving account-related issues.
- Managed account setup and maintenance, ensuring accuracy and customer satisfaction.
SHIFT LEADER
Speedway
Colfax, NC
08.2015 - 10.2016
- Led a team to improve operational efficiency, ensuring the effective execution of sales strategies and customer service protocols.
- Managed point-of-sale operations and upheld store presentation standards through diligent oversight of food preparation and facility cleanliness.
CUSTODIAN
Crossnore School Inc
Winston-Salem, NC
03.2013 - 10.2013
- Ensured the highest standard of cleanliness by thoroughly dusting, sweeping, mopping, and vacuuming various office spaces.
- Delivered consistent and meticulous cleaning services, contributing to a hygienic and welcoming environment for staff and visitors.
SURVEYOR
Bellomy Research
Winston-Salem, NC
07.2012 - 03.2013
- Managed a multi-faceted computer system to ensure accurate data entry and efficient processing of survey information.
- Conducted surveys via telephone, effectively gathering critical data while maintaining excellent communication with respondents.
HOUSEKEEPING
Piney Grove Nursing and Rehabilitation Center
Kernersville, NC
03.2010 - 07.2012
- Uphold stringent hygiene and cleanliness protocols to ensure a safe and sanitary environment for residents and staff.
- Demonstrated a consistent work ethic and attention to detail in the execution of daily cleaning tasks.
Education
SOME COLLEGE - PSYCHOLOGY
Winston-Salem State University
Winston-SalemSkills
- Customer Service
- CSR
- Microsoft Word
- Collaboration and Teamwork
- Google Docs Proficiency
- Grammar and Punctuation Knowledge
- Proofreading Proficiency
- Data Entry Efficiency
- 40 WPM
- Client relations
- Inventory management
- Office organization
- Attention to detail
References
Available upon request
Timeline
Housekeeper
Crothall
07.2025 - Current
BENEFIT ENROLLMENT SPECIALIST
Empyrean Benefit Solutions
08.2024 - 03.2025
ADMINISTRATIVE ASSISTANT
Dismas Charities of Charlotte
08.2022 - 03.2024
SANITATION TECHNICIAN I TRAINER
Herbalife
06.2021 - 05.2022
CASHIER/COOK/CUSTOMER SERVICE
Kernersville Medical Center -Morrison Healthcare
02.2020 - 08.2020
CREW MEMBER
Bojangles' Restaurants, Inc
08.2019 - 11.2019
SALESPERSON
Sheetz
11.2017 - 10.2018
WIRELESS CARE REPRESENTATIVE
Conduit Global
06.2016 - 12.2017
SHIFT LEADER
Speedway
08.2015 - 10.2016
CUSTODIAN
Crossnore School Inc
03.2013 - 10.2013
SURVEYOR
Bellomy Research
07.2012 - 03.2013
HOUSEKEEPING
Piney Grove Nursing and Rehabilitation Center
03.2010 - 07.2012
SOME COLLEGE - PSYCHOLOGY
Winston-Salem State University