Etta Louallen
Lancaster,SC
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in team leadership and customer service. Proven ability to mentor associates and enhance operational efficiency through effective work planning. Skilled in problem-solving and building strong relationships, ensuring a positive shopping experience and operational success.
Overview
9
9
years of professional experience
Work History
Department Supervisor
The Home Depot
Lancaster, SC
09.2022 - Current
- Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need.
- Supervisors coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
- In addition, they provide valuable input into operational and merchandising decisions to the Store Management Team.
Sales Specialist
The Home Depot
Lancaster, SC
10.2021 - 09.2022
- The Sales Specialist position identifies potential customers for in-home consultations and schedules appointments.
- Associates greets and engages customers within The Home Depot departments to assess their needs and guide them towards solutions.
- Sales Specialist organizes and maintains promotional materials to ensure they are visible and effective.
- Sales Specialist learns about products and services offered by The Home Depot to effectively assist customers.
Customer Service Associate
The Home Depot
Lancaster, SC
08.2020 - 10.2021
- Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance, as well as handling transactions, including special orders and returns.
- Associates in this position will learn how to greet, qualify, and know how to handle basics in adjacent departments.
- Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
Operations Assistant Manager
The Home Depot
Rock Hill, SC
08.2016 - 08.2020
- Operations Assistant Store Manager's, OASM's, supervise the front end processes involving sales and return transactions, as well as special services and lot support.
- OASM's manages the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
- Management utilizes the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervise associates in selling behaviors, and resolving customer issues and concerns.
- OASM manages the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
Education
High School Diploma -
Buford High School
Lancaster, SC06-1987
Skills
- Workplace safety
- Building Strong Relationships
- Entrepreneurial Spirit
- Problem-solving
- Excellent Customer Service
- Time management
- Team building and leadership
- Staff supervision
- Work Planning and Prioritization
- Mentoring and coaching
Timeline
Department Supervisor
The Home Depot
09.2022 - Current
Sales Specialist
The Home Depot
10.2021 - 09.2022
Customer Service Associate
The Home Depot
08.2020 - 10.2021
Operations Assistant Manager
The Home Depot
08.2016 - 08.2020
High School Diploma -
Buford High School