QUANISHA GONZALES
Goldsboro,NC
Summary
Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Wayne UNC Health
04.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
OFFICE ASSISTANT
TNR CARGO LLC
11.2020 - 04.2023
- Responsible for dispatching loads to company drivers
- Responsible for submitting administrative documents for company loads
- Responsible for submitting payroll.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Developed presentations and generated reports to facilitate office operations
- Interacted with customers by phone, email or in-person to provide information
PATIENT SAFETY ATTENDENT
WAYNE MEMORIAL HOSPITAL
06.2020 - 11.2020
- Insured safety of patients that could not be left unattended due to mental illness, drug/alcohol abuse, dementia/Alzheimer’s, behavioral youth etc.
- Developed and maintained courteous and effective working relationships
- Actively listened to patients requests, confirming full understanding before addressing concerns
MEDICAL TECHNICAN / RESIDENT ASSCOIATE, BROOKDALE SENIOR ASSISTANT LIVING
10.2019 - 04.2020
- Responsible for taking care of residents with family needs, medication needs, personal needs
- Responsible for checking medications that are dropped off to facility
- Responsible for ordering medications
- Responsible for contacting insurance companies regarding medication billing
- Maintaining professional work ethic and strict compliance to HIPPA.
GENERAL MANAGER
MCALISTER’S DELI
07.2015 - 07.2019
- Manage and schedule shifts
- Use company selection process to interview hourly employees
- Manage all areas of operations for specific department
- Ensure sales and control costs
- Manage daily decision making
- Manage staff support and guest interaction
- Ensure all orders are delivered to customers in a timely manner
- Help kitchen staff when needed
- Respond customer inquiries, issue receipts, and record customer suggestions.
CREW LEADER
POPEYE’S LOUISIANA KITCHEN
01.2012 - 01.2014
- Actively participated in team huddles and offered great ideas
- Customer Service
- Coached, trained, and developed team members around process and procedures at each station including LTO’S
- Consistently thank the team and celebrated success
- Responsible for cleaning and sanitizing food preparation areas
- Process customer orders and record them in the restaurant database.
Education
Certificate - Phlebotomy
Wayne Community College
Goldsboro, NC12.2022
HIGH SCHOOL DIPLOMA -
Goldsboro High School
Goldsboro, NC06.2012
Skills
- Report Analysis
- Social Media Knowledge
- Excel Spreadsheets
- Communication
- Time management
- Organization
- HIPAA Compliance
- Insurance Verification
- Data entry proficiency
Certification
Serv Safe Certified 2018
Medical Technician Certified 2019
Phlebotomy (NPA) 2022- Completed 110 clinical hours at Wayne Heart & Internal Medicine- Goldsboro,NC
Timeline
Patient Access Specialist
Wayne UNC Health
04.2023 - Current
OFFICE ASSISTANT
TNR CARGO LLC
11.2020 - 04.2023
PATIENT SAFETY ATTENDENT
WAYNE MEMORIAL HOSPITAL
06.2020 - 11.2020
MEDICAL TECHNICAN / RESIDENT ASSCOIATE, BROOKDALE SENIOR ASSISTANT LIVING
10.2019 - 04.2020
GENERAL MANAGER
MCALISTER’S DELI
07.2015 - 07.2019
CREW LEADER
POPEYE’S LOUISIANA KITCHEN
01.2012 - 01.2014
Certificate - Phlebotomy
Wayne Community College
HIGH SCHOOL DIPLOMA -
Goldsboro High School
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