Quanisha Thompson
Newark,NJ
Summary
As a product manager at Village Supermarket, I successfully managed benefits for all non-union associates using BambooHR. My responsibilities included accurately allocating benefits to each individual, generating annual reports, and performing daily maintenance tasks. Through my diligent work, I played a vital role in ensuring timely and accurate delivery of entitled benefits to every employee.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Bank of America Merrill Lynch
Pennington, NJ
07.2022 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Accurately processing transactions at point of call.
Payroll Specialist
Village Supermarkets
Springfield, NJ
09.2019 - 06.2022
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Customer Service Cashier
ShopRite
Garwood, NJ
09.2015 - 09.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Arts - Psychology
Drew University
Madison, NJAssociate Of Applied Science - Psychology
Essex County College
Newark, NJSkills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- Excel
- Kronos
- BambooHR
Timeline
Client Service Representative
Bank of America Merrill Lynch
07.2022 - Current
Payroll Specialist
Village Supermarkets
09.2019 - 06.2022
Customer Service Cashier
ShopRite
09.2015 - 09.2019
Bachelor Of Arts - Psychology
Drew University
Associate Of Applied Science - Psychology
Essex County College