Summary
Skills
Work History
Education
Certification
Overview
Generic

Quannecia Durham

Atlanta,GA

Summary

Proficient record in enhancing patient experience through adept management. Excelled in patient care, efficient communication, and significantly improving patient satisfaction. Skilled in both technical and interpersonal aspects of medical administration, consistently prioritizing patient confidentiality and support.

Skills

  • Patient Care
  • Venipuncture
  • Injection Skills
  • Scheduling
  • Vital Signs
  • EMR System
  • Insurance Verification
  • Medical Billing
  • Efficient Communication
  • Laboratory Skills
  • Electronic Skills
  • Medical Office
  • EKG

Work History

Medical Administrator Assistant

JenCare Senior Medical Center
2023.02 - Current
    • Updated patients demographic information, insurance verification , collected co-pays and other payments.
    • Scheduling patient appointments , follow-ups and specialist referrals.
    • Managing electronic communication, telehealth videos, and answering 50 plus patients calls daily.
    • Checked-in and discharged patients , coordinated with medical staff and providers.

Medical Administrative Assistant

Samaritan Clinic
2021.01 - 2022.12
    • Handled sensitive patient information, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
    • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
    • Answered 30 plus incoming calls, routed messages and resolved patient inquiries within target timeframes.
    • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Patient Care Assistant

Sunrise Senior Living
2019.05 - 2020.11
    • Delivered high-quality personal care including bathing, dressing, toileting, feeding, and mobility assistance.
    • Assisted 20 patients with activities of daily living while prompting healthier lifestyle choices.
    • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal readings.
    • Ensuring patients comfort and safety in the facility.

Education

Medical Assistant Program -

Zollege Healthcare Career School
Atlanta, Ga
07.2024

Bachelors of Science in Health And Wellness -

Albany State University
Albany, GA
12.2022

High School Diploma -

Carver High School
Atlanta, GA
05.2018

Certification

  • CCMA
  • BLS
  • PCA
  • EMT

Overview

5
5
years of professional experience
1
1
Certificate

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Quannecia Durham