Quanneisha Cross
Houston,Texas
Summary
Diligent medical records team member versed in insurance procedures, coding and records classification. Maintain well-organized, efficient and accurate records for office staff and patients. Proficient with Microsoft Office i.e.. Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Veterans Evaluation Services
Houston, TX
03.2019 - 06.2023
- Scanned veterans Medical Records for pertinent records for disability cases
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information during all aspects of the review process.
- Demonstrated a keen attention to detail during each review process, ensuring that all documentation was thoroughly evaluated for accuracy, completeness, and compliance with relevant regulations or guidelines.
Medical Records Downloader
Advantmed
Houston, TX
04.2022 - 08.2022
- Dispatched to different locations to download Medical Records from electronic systems for federal entities.
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
Billing Customer Service Representative
Reliant
Houston, TX
07.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Records Retrieval Specialist Supervisor
Keais Records Retrieval
Houston, TX
05.2014 - 05.2016
- Improved records retrieval efficiency by implementing advanced organizational systems and protocols.
- Maintained strict confidentiality with sensitive information, adhering to industry regulations and standards.
- Contributed ideas at departmental meetings that ultimately led to improvements in overall efficiency within the records retrieval team.
- Provided exceptional customer service, assisting clients in locating specific records and addressing inquiries promptly.
- Trained new employees on company policies, procedures, and best practices related to records retrieval processes.
Driver
Bee Right There Transportation LLC
Houston, TX
06.2023 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Obtained signatures from customers upon delivery of goods.
Education
Computer Technology -
CAMELOT CAREER COLLEGE
01.2008
Skills
- User support
- Technology assessment
- Project leadership
- Team management
- HIPAA regulations
- Time management
- Microsoft Office
Timeline
Driver
Bee Right There Transportation LLC
06.2023 - 05.2024
Medical Records Downloader
Advantmed
04.2022 - 08.2022
Medical Records Specialist
Veterans Evaluation Services
03.2019 - 06.2023
Billing Customer Service Representative
Reliant
07.2016 - 02.2017
Records Retrieval Specialist Supervisor
Keais Records Retrieval
05.2014 - 05.2016
Computer Technology -
CAMELOT CAREER COLLEGE