QUANNEISHA CROSS
Houston,TX
Summary
Diligent medical records team member who is hardworking, ethical, and detail-oriented and versed in insurance procedures, coding and records classification. Maintain well-organized, efficient and accurate records for office staff and patient charts. Security-focused and systematic with skill in handling simultaneous tasks. Productive Medical Records Bookmarker able to handle high-volume work with precision. Proficient with Microsoft Office. Seeking opportunity to expand skills and contribute to company success.
Overview
12
12
years of professional experience
Work History
Referral Coordinator/Medical Assistant
Diversified Medical Practice/ Medica
Houston, TX
08.2023 - 04.2026
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Assisted healthcare providers with patient examinations and procedures.
- Developed and maintained relationships with healthcare providers to facilitate effective communication.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Medical Records Reviewer
Veterans Evaluation Services
Houston, Tx
03.2019 - 05.2023
- Scanned veterans Medical Records for pertinent records for disability cases.
- Met desired quota required by management each day.
- Maintained continuity of work operations with documentation and communication of actions, irregularities, and continuing needs.
- Secured patient information according to HIPAA protocols by following strict procedures.
- Compiled, classified high volumes of patient data each day.
Medical Records Downloader
Advantmed
04.2022 - 08.2022
- Dispatched to different locations to download Medical Records from electronic systems for federal entities.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Billing Customer Service Representative
Reliant
Houston, Tx
07.2016 - 02.2017
- Resolved customer inquiries regarding billing discrepancies and account issues.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Updated records with all interactions and customers transactions.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Processed payments and adjustments accurately for customer accounts.
Computer Operations Supervisor
Keais Records Retrieval
Houston, Tx
05.2014 - 05.2016
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Managed team performance, providing mentorship and training to enhance skills and productivity.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Education
Computer Technology
CAMELOT CAREER COLLEGE
01.2008
Skills
- User support
- Technology assessment
- Project leadership
- Team management
- HIPAA regulations
- Time management
- Microsoft Excel
Timeline
Referral Coordinator/Medical Assistant
Diversified Medical Practice/ Medica
08.2023 - 04.2026
Medical Records Downloader
Advantmed
04.2022 - 08.2022
Medical Records Reviewer
Veterans Evaluation Services
03.2019 - 05.2023
Billing Customer Service Representative
Reliant
07.2016 - 02.2017
Computer Operations Supervisor
Keais Records Retrieval
05.2014 - 05.2016
Computer Technology
CAMELOT CAREER COLLEGE