Quantasia Burchette
Richmond,VA
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Ansible/RICVAMC
Richmond, VA
08.2024 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Adhere to mandatory HIPAA/Privacy policy.
- Participate in team huddles, conference calls, and monthly meetings.
- Establish and maintain working relationships with additional clinics to assist in patient care.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Use of the VistA Scheduling Enhancement (VSE) system to generate and cancel clinic appointments.
- Use of Microsoft software to create and update memos and spreadsheets.
- Provide administrative support to clinical staff.
- Collect, scan, and update health insurance information as needed.
- Notify patients of clinic cancellations, and reschedule accordingly.
- Greeted patients upon arrival and directed them to their destination within the facility.
Unit Secretary
Virginia Treatment Center For Children
10.2021 - 03.2024
- Good communication, customer service.
- Organization and time management.
- Acting as a receptionist, meeting, and greeting visitors and parents.
- Typing and filing reports.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Prepared documents for signature by physicians or other authorized personnel.
- Proficient in Microsoft Word.
- Walking for long periods of time.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Organized laboratory specimens for pick-up by courier service.
- Managed the front desk area ensuring neatness at all times.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Representative
La Vera Pizza
02.2019 - 05.2021
- Cashier/Shift leader
- Balancing finances.
- Multi-tasking
- Stocking of various inventory.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
George Wythe High School
01.2019
Skills
- Customer Assistance
- Balancing Finances
- Inventory Management
- Customer service
- Attention to detail
- Organization
- Type 40 wpm
- Filing
- Proficiency in Microsoft software
- Medical office support
- Patient Scheduling
- Medical terminology proficiency
- Patient Communication
- Insurance Verification
- Phone reception
- Electronic Recordkeeping
References
- Salera Franklin, 240-756-9395
- Shae Banks, 804-781-2045
- Tressy Hodges, 252-469-0211
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Ansible/RICVAMC
08.2024 - Current
Unit Secretary
Virginia Treatment Center For Children
10.2021 - 03.2024
Customer Service Representative
La Vera Pizza
02.2019 - 05.2021
High School Diploma -
George Wythe High School