QUARESHA CALDWELL
Milwaukee,WI
Summary
Relocating from Wisconsin to pursue a path that follows my career path. As a professional who has a variety of expertise, I currently working as a Medical Assistant, bringing exceptional communication, problem-solving, and leadership skills to ensure quality patient care and efficient workflow. My career goal is to improve customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Children's Wisconsin
01.2022 - Current
- Performing all clinical tasks and duties within the scope of clinical medical assistant in pediatrics research, primary care, & urgent care
- Navigating through systems (EPIC) to verify PHI
- Responsible for accurate documentation
- Measuring vital signs
- Phlebotomy
- EKGs
- Processing and storing human specimen in laboratory
- Blood, urine, saliva
- Performing POCT (RSV, COVID-19, Influenza, Strep)
- Administrating injections and immunizations
- IM, Sub Q, TB, IV
- Administer Nebulizer
- Administer Medications
- Right patient, right drug, right dose, right site, right time
- Scheduling patients and/or medical procedures via phone and email
- Collaborated with multidisciplinary teams to ensure efficient patient flow and effective communication of medical information
Remote Support Agent
Fiserv Forum
02.2018 - 02.2022
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Managed approximately 30 incoming calls, and emails per day for customers
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Worked closely with managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Contribute to the formulation and execution of customer service policies and protocols, aiming to enhance operational efficiency and elevate customer contentment.
Driver
RITEWAY BUS SERVICES
06.2017 - 01.2020
- Responsible for the safe efficient and timely operation of a school bus, or any other commercial passenger vehicles
- Transporting souls to and from home, school, or other destinations assigned
Education
Medical Assistant Accelerated Pathway -
Workforce of Wisconsin
Milwaukee, WI01.2022
CompTIA Networking Education -
Milwaukee Area Technical College
09.2020
Intro to Medical billing and coding -
Sanford Brown College
09.2012
High school or equivalent -
Alexander Hamilton High School
Milwaukee, WI06.2010
Skills
- Customer advocacy
- Interpersonal, Professional team building
- Mediation
- Live and remote customer care support
- Crisis management
- Patient monitoring
- Phlebotomy
- Medical knowledge
- Familiar with medical terminology
- Infection and prevention control
- Emergency response
- Electronic medical record management
- Diagnostic test interpretation
- Quality control for laboratory instruments
- Working knowledge of Excel
- Working knowledge of Word
- Working knowledge of PowerPoint
- Working knowledge of Sharepoint
- Trauma informed care
- Entry level coding
- Billing
Accomplishments
Conflict Resolution and Mediation Certificate
Customer Service Excellence Certificate
Remote Etiquette Certificate
Most likely to improve consumer sales
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Children's Wisconsin
01.2022 - Current
Remote Support Agent
Fiserv Forum
02.2018 - 02.2022
Driver
RITEWAY BUS SERVICES
06.2017 - 01.2020
CompTIA Networking Education -
Milwaukee Area Technical College
Intro to Medical billing and coding -
Sanford Brown College
High school or equivalent -
Alexander Hamilton High School
Medical Assistant Accelerated Pathway -
Workforce of Wisconsin
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