Quarnisha Cole

• Communicate efficiently with technicians

Handled printing and scanning tasks efficiently.

• Answered phone and assisted customers with changes

• Explained products and benefits

• Wrote call center scripts

• Confirmed payments, refunds, etc.

• Maintained up-to-date knowledge of customer accounts

• Created customer appointments

• Scheduled reservations for customers

• Resolved payment and order disputes

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.