Quarnisha Harris
Cocoa,FL
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Devereux Advanced Behavioral Health Respite
Viera, Florida
04.2022 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted in planning and implementing recreational activities for participants.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
Manager
Unique Customs Car Wash & Detail
Cocoa, FL
11.2014 - 10.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Medical Assistant
Parrish Medical Center
Cocoa, Florida
01.2013 - 11.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
Medical Receptionist
Rockledge Medical Center
Rockledge, Florida
08.2010 - 04.2012
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Cashier Manager
Badcock Home Furniture
Cocoa
08.2004 - 12.2006
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
Education
High School Diploma -
Rockledge Senior High School
Rockledge, FL05-2024
Lpn Diploma - Nursing
Gwinnett Nursing
Orlando, FL07-2018
Skills
- Client documentation
- Indirect Patient Care
- Care Delivery
- Behavioral Management
- Patient Management
- Appointment Scheduling
- Direct Patient Care
- First aid and safety
- Medical Records Management
- Patient Education
- Crisis Management
- Goal Setting
- Therapeutic instruction
- Compassionate client care
- Health and safety requirements
- Behavior redirection
- Client safety and first aid
- Patient Assessments
- First-aid and CPR
- Medical office administration
- Client Support
Timeline
Direct Support Professional
Devereux Advanced Behavioral Health Respite
04.2022 - Current
Manager
Unique Customs Car Wash & Detail
11.2014 - 10.2019
Medical Assistant
Parrish Medical Center
01.2013 - 11.2014
Medical Receptionist
Rockledge Medical Center
08.2010 - 04.2012
Cashier Manager
Badcock Home Furniture
08.2004 - 12.2006
High School Diploma -
Rockledge Senior High School
Lpn Diploma - Nursing
Gwinnett Nursing