QUARTEZ ANDERSON
Springfield,IL
Summary
At Rogers and Holland in Illinois, I excelled as an Office Manager, where my dedication to resolving customer issues and maintaining operational efficiency showcased my strong organizational skills and customer service prowess. My approach involved innovative record-keeping and proactive problem-solving, significantly enhancing office dynamics and client satisfaction.
Overview
4
4
years of professional experience
Work History
Merchandiser
Scheels Sporting Goods
09.2025 - Current
- Developed and implemented effective merchandising strategies to enhance product visibility
- Collaborated with cross-functional teams to optimize inventory management processes
- Analyzed sales data to identify trends, adjusting displays accordingly for maximum impact
- Coordinated promotional events, increasing customer engagement and driving foot traffic
Customer Service Specialist
Petco
06.2025 - 11.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Michael Curry Intern
Illinois Department Of Economic Opportunity
06.2025 - 08.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Organized and Created different LWIA briefing reports for different counties throughout Illinois
- Helped organized and maintain a job workshop event to help laid off workers get the proper information and provide them support to get placed back into the workplace
- Created applications for GRF grant applicants and reviewed applications,monitored and posted grant funds for different applicants for their recommenced/requested funds and funds that were exhausted
Office Manager
Rogers and Holland
06.2024 - 01.2025
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Maintained and worked with guest who needed urgent helped and resolved their issues in a timely manner; while also providing more than what they needed.
Receiver
Menards
12.2023 - 09.2024
- Organized warehouse shelves in an orderly fashion according to item size or type.
- Maintained a clean working environment by adhering strictly to sanitation guidelines at all times.
- Received, sorted and distributed incoming mail and packages efficiently and accurately.
CSA
Walgreen
04.2023 - 09.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Trained new employees on company policies and procedures related to job functions as needed.
Stocker
Journeys
05.2022 - 06.2023
- Ensured compliance with all relevant laws and regulations pertaining to the operation of the store.
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
Education
Bachelor of Science - Digital Marketing
Colorado Technical University
Colorado Springs, COHigh School Diploma - undefined
Glenwood High School
Chatham, IL06.2023
Skills
Customer Service
Organizational Skills
Office Management
Data Entry
Team Oriented
Determined
Dedicated
Excellent written and oral communication
Problem resolution
Customer relationship management
Critical thinking
Conflict resolution
Team development
Quality control
Staff training
Languages
English
Full Professional
Timeline
Merchandiser
Scheels Sporting Goods
09.2025 - Current
Customer Service Specialist
Petco
06.2025 - 11.2025
Michael Curry Intern
Illinois Department Of Economic Opportunity
06.2025 - 08.2025
Office Manager
Rogers and Holland
06.2024 - 01.2025
Receiver
Menards
12.2023 - 09.2024
CSA
Walgreen
04.2023 - 09.2023
Stocker
Journeys
05.2022 - 06.2023
High School Diploma - undefined
Glenwood High School
Bachelor of Science - Digital Marketing
Colorado Technical University