Quashaun Hamilton
Naples
Summary
Tech-savvy Mobile Expert known for high productivity and efficient task completion. Skilled in customer service, technical troubleshooting, and sales strategies. Excel in communication, problem-solving, and adaptability, ensuring success in rapidly changing environments.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Mobile Expert
T-Mobile
Naples
11.2023 - Current
- Assisted customers with device selection and plan options.
- Resolved customer inquiries through effective communication.
- Collaborated with team members to enhance customer satisfaction.
- Provided technical support for device setup and troubleshooting.
- Maintained knowledge of current promotions and product offerings.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
Lead Sandwich Maker
SUBWAY®Restaurants
Lake Placid
02.2021 - 11.2023
- Led team in preparing high-quality sandwiches and salads for customers.
- Trained new staff on food preparation techniques and safety standards.
- Ensured cleanliness and organization of workstations and food prep areas.
- Provided excellent customer service by taking orders accurately and efficiently.
- Collaborated with team members to maintain a fast-paced work environment.
Education
Cyber Security
South Florida State College
Lake Placid, Florida 05.2022 - 11.2023
Sebring High School
Sebring, FLSkills
- Customer service and consultative sales in a high-volume retail environment
- Mobile device and account troubleshooting with a focus on resolving customer issues efficiently
- Team collaboration and peer support, including assisting with coaching and performance improvement
- Remote video editing and content creation for YouTube channels (work-from-home experience)
- Proficiency in Adobe After Effects for video production and motion graphics
- Strong time management with a consistent track record of meeting deadlines
Timeline
Mobile Expert
T-Mobile
11.2023 - Current
Cyber Security
South Florida State College
05.2022 - 11.2023
Lead Sandwich Maker
SUBWAY®Restaurants
02.2021 - 11.2023
Sebring High School