Quashawn Rush
Mesquite,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walmart
10.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Supervisor of Factory Operations
United Postal Service
09.2023 - 02.2024
- Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards.
- Coordinated with other departments to ensure smooth flow of work in the factory.
- Managed inventory levels and organized storage systems for raw materials and finished products.
Trash Collector
City Of Mesquite
09.2021 - 07.2022
- City of Mesquite
- I am looking to pivot into a customer service role after previously working in the sanitation industry
- My goal is to use the skills I've gained as a team lead to be an asset to the next company I work with.
- Collected and gathered garbage from buildings, businesses and other facilities 5 days per week.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Tracked personal compliance with restrictions on daily hours of service, reporting immediately to supervisor if in danger of being out of compliance.
- Trained 5 new drivers in driving garbage trucks and operating garbage sorting equipment.
Customer Service Representative
L'Oreal
08.2017 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Front Desk Clerk
Columbia Public Schools
06.2016 - 03.2017
- Answered incoming calls and directed them to the appropriate personnel.
- Ensured all necessary paperwork was completed accurately prior to submission.
- Responded promptly to inquiries from students, staff members, parents or visitors regarding policies or procedures.
Assistant Maintenance Technician
Columbia Public School District
06.2015 - 06.2016
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Education
General Studies
Columbia Community
College
2017
High School -
Rockbridge Senior High School
2016
Skills
- Service Dispatching
- Organize Schedules
- Customer Relation
- Trash Collection
- Complaint resolution
- Product Knowledge
- Complex Problem-Solving
- Customer Needs Assessments
- Order Fulfillment
Timeline
Customer Service Representative
Walmart
10.2023 - 04.2024
Supervisor of Factory Operations
United Postal Service
09.2023 - 02.2024
Trash Collector
City Of Mesquite
09.2021 - 07.2022
Customer Service Representative
L'Oreal
08.2017 - 01.2018
Front Desk Clerk
Columbia Public Schools
06.2016 - 03.2017
Assistant Maintenance Technician
Columbia Public School District
06.2015 - 06.2016
General Studies
Columbia Community
College
High School -
Rockbridge Senior High School
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