Quateriea Flowers
Summary
Dedicated and experienced Receptionist/Medical Assistant with comprehensive skills in clinical support, customer service, and effective communication. Proficient in various medical software including Vista, CPRS, Windows, Microsoft Suite, and EPIC. A quick learner with a solid knowledge base in diverse areas of the medical field, demonstrating strong leadership and dependability in fast-paced, multi-tasking environments.
Overview
14
14
years of professional experience
Work History
Receptionist (Full-Time)
VA Medical Center
06.2018 - Current
- Proficient and performing routine venipuncture specimen collection from inpatients and outpatients.
- Assist with direct patient care in various units as assigned.
- Prepare samples for testing across different clinical laboratory sections.
- Manage incoming and outgoing calls, providing excellent customer service.
- Documented patient actions and maintain accurate records in accordance with policies.
- Ensure compliance with privacy policies to protect patient information.
- Actively listen to patients and provide tailored solutions for their needs.
Unit Tech (Full-Time)
Parkland Hospital
10.2012 - 06.2018
- Performed data entry for patient check-in and order retrieval.
- Assisted medical technologists by recollecting insufficient patient specimens..
- Performing routine venipuncture specimen collection from patients.
- Prepared samples for laboratory testing and provided customer service in the laboratory setting.
- Providing customer service to all patients arriving in the laboratory for blood collection.
- Proficient at maintaining clerical duties in charting for patient care and permanent records in the clinical setting.
- Recording and reporting vital signs in the electronic medical record.
Nursing Assistant (Full-Time)
Horizon Home Health Care
08.2011 - 10.2012
- Provided exceptional customer service including answering patient queries and managing medical supply inventory.
- Assisted in medication administration as per Medication Administration Record guidelines.
- Contributed to quarterly and annual inventory assessments.
Education
Technical Degree - Medical Assisting
Platt College
08.2006
Technical Degree - Nursing Assisting
PCI Health Center
06.2009
Skills
- Medical Terminology
- Phlebotomy/Specimen Collection
- Vital Signs
- Collection/Phlebotomy Training
- Inventorying Supplies
- National Patient Safety Goal Training
- Bloodborne Pathogens Training
- Quality Control
- Therapeutic Phlebotomy
- ICD-10
- Logistics Coordination
- Veterans Health Information and Technology Architecture
Timeline
Receptionist (Full-Time)
VA Medical Center
06.2018 - Current
Unit Tech (Full-Time)
Parkland Hospital
10.2012 - 06.2018
Nursing Assistant (Full-Time)
Horizon Home Health Care
08.2011 - 10.2012
Technical Degree - Medical Assisting
Platt College
Technical Degree - Nursing Assisting
PCI Health Center
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