Quatta Gandy
Columbus,MS
Summary
Courteous, Professional & Reliable known for productivity and efficient task completion. Excelling in communication, empathy, and patience to enhance client satisfaction and well-being. Specializing in time management, data entry, and customer service skills, including problem-solving, and adaptability, ensuring smooth office operations and lasting positive impacts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sally Kate Winters Family Services
West Point, US
02.2024 - Current
- Submitting prompt, accurate documents such as serious incident reports, daily logs, accident reports, restraint reports,
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Used approved crisis intervention techniques in emergency situations.
- Accompanied or transported clients to appointments, errands and social activities.
PCA Personal Care Assistant
Ability Works
Starkville, US
02.2012 - 01.2025
- Maintained accurate records of client care services provided on a daily basis.
- Administered medications orally or topically as directed by physician orders.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Clinical Administrator
North MS Health Service Corporation
Tupelo, US
01.2020 - 05.2023
- Maintained daily logs of client information and medical data.
- Assisted in developing, implementing, and evaluating clinical policies and procedures.
- Monitored patient records to ensure accuracy and compliance with standards of care.
- Assisted with training new staff members on proper documentation techniques for medical records.
- Facilitated communication between patients, families, staff members, and providers.
Corrections Officer
Chickasaw County Regional Correctional Facility
Houston, US
12.2012 - 06.2014
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Conducted headcounts to ensure that all inmates were accounted for.
Insurance Specialist
Sitel Group
Starkville, US
08.2008 - 10.2012
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Maintained accurate records of all transactions related to insurance policies.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
Education
Some College (No Degree) - Elementary Education
East Mississippi Community College
Mayhew, MSSkills
- Documentation accuracy
- Crisis intervention
- Data entry
- Policy compliance
- Care plan assessment
- Tower surveillance
- Records management
- State regulations
Certification
- CPR Certification
- First Aid Certification
- PCA CERTIFICATION
Timeline
Direct Support Professional
Sally Kate Winters Family Services
02.2024 - Current
Clinical Administrator
North MS Health Service Corporation
01.2020 - 05.2023
Corrections Officer
Chickasaw County Regional Correctional Facility
12.2012 - 06.2014
PCA Personal Care Assistant
Ability Works
02.2012 - 01.2025
Insurance Specialist
Sitel Group
08.2008 - 10.2012
Some College (No Degree) - Elementary Education
East Mississippi Community College