Quayshaun Johnson
Waldorf,MD
Summary
Adaptable operations specialist with extensive experience in dispatching and technical service. Proven ability to manage scheduling and streamline communication, ensuring timely responses and high customer satisfaction.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Dispatcher
CHUTES
Waldorf, MD
02.2026 - Current
- Managed scheduling of technicians to ensure timely maintenance and repairs.
- Utilized service management software to track job status and technician availability.
- Communicated effectively with customers to clarify service needs and expectations.
- Coordinated service requests and dispatch operations to optimize response times.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
Service Technician
CHUTES
Waldorf, MD
05.2023 - 02.2026
- Diagnosed and repaired malfunctioning equipment to ensure optimal performance.
- Conducted routine maintenance checks to prevent service disruptions and enhance reliability.
- Collaborated with team members to streamline service operations and improve response times.
- Trained junior technicians on equipment handling, safety protocols, and troubleshooting techniques.
- Implemented process improvements that increased efficiency in repair workflows and reduced downtime.
- Managed inventory of parts and tools, ensuring availability for timely service completion.
- Provided exceptional customer support through effective communication of technical issues and solutions.
- Developed standard operating procedures for maintenance tasks to ensure consistency across the team.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Adhered to safety protocols and policies to reduce workplace hazards.
CNC Machine Operator
CHUTES
Waldorf, MD
03.2021 - 05.2023
- Operated CNC machines to produce precision components according to specifications.
- Monitored machine performance and adjusted settings for optimal production quality.
- Conducted routine maintenance on equipment to ensure operational efficiency.
- Interpreted technical drawings and schematics for accurate part fabrication.
- Collaborated with team members to troubleshoot and resolve machining issues.
- Ensured compliance with safety standards and protocols in the workplace.
- Assisted in training new operators on machine operation and safety procedures.
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Moved finished work to correct staging area for disposition.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
Brake Press Operator
CHUTES
Waldorf, MD
06.2020 - 03.2021
- Operated brake press machinery to produce high-quality metal components.
- Interpreted blueprints and technical drawings for accurate fabrication processes.
- Conducted quality inspections to ensure compliance with specifications and standards.
- Trained junior operators on equipment operation and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Maintained equipment through regular inspections and preventative maintenance procedures.
- Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.
- Programmed CNC brake press back gage for custom profiles.
- Maintained a safe work environment by consistently following safety protocols and procedures.
- Communicated effectively with supervisors and coworkers regarding job status, potential issues, or concerns related to production goals.
- Trained new employees on brake press operation and safety procedures, ensuring a knowledgeable workforce.
- Demonstrated flexibility in adapting to various job assignments based on changing priorities within the department.
- Completed complex projects within tight time constraints while maintaining strict attention to detail for optimal results.
Welder
R&F Metals
Clinton, MD
06.2019 - 05.2020
- Operated MIG and TIG welding equipment to fabricate metal components.
- Interpreted blueprints and technical drawings to ensure precise weld placement.
- Conducted routine inspections for quality assurance and compliance with safety standards.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Inspected welds and checked critical measurements to meet specifications.
Delivery Driver
Papa John's Pizza
Waldorf, MD
08.2017 - 06.2019
- Delivered orders promptly while ensuring quality and accuracy of products.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Communicated effectively with customers to enhance service satisfaction and resolve issues.
- Assisted in training new drivers on route navigation and delivery protocols.
- Managed cash transactions accurately, ensuring proper handling of payment processes.
- Utilized GPS technology to optimize routes, reducing delivery times significantly.
- Delivered pizza to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Crew Member
Burger King
Waldorf, MD
05.2015 - 09.2017
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of workstations and dining areas.
- Followed safety and sanitation protocols consistently during food preparation.
- Assisted team members during peak hours to ensure timely service delivery.
- Collaborated with team to optimize workflow and enhance customer experience.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
High School Diploma -
Maurice J. McDonough High School
Pomfret, MDSkills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Reliability
- Decision-making
- Professional and courteous
Certification
- Licensed NSC Lift Truck Operator - 6/5/2024- 06/04/2027
Timeline
Service Dispatcher
CHUTES
02.2026 - Current
Service Technician
CHUTES
05.2023 - 02.2026
CNC Machine Operator
CHUTES
03.2021 - 05.2023
Brake Press Operator
CHUTES
06.2020 - 03.2021
Welder
R&F Metals
06.2019 - 05.2020
Delivery Driver
Papa John's Pizza
08.2017 - 06.2019
Crew Member
Burger King
05.2015 - 09.2017
High School Diploma -
Maurice J. McDonough High School