QUA'ZHAN HAYES
Paterson,New Jersey
Summary
Supports business objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion. Willing to take on any task to support team and help business succeed. Offers strong communication and managing abilities.
Overview
8
8
years of professional experience
Work History
Supervisor
New Jersey Transit
11.2023 - 01.2024
- Supervised and trained a team of staff members to ensure efficient operations and high productivity
- Implemented and enforced strict safety procedures to promote a secure and hazard-free work environment
- Provided exceptional customer service by actively listening to and addressing client needs and concerns.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Achieved results by working with staff to meet established targets.
Bus Operator
New Jersey Transit
10.2019 - 11.2023
- Picked up and safely discharged passengers at designated bus stops
- Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction and other hazards
- Performed pre-trip and post-trip inspections of assigned vehicle
- Managed difficult passenger situations calmly and professionally
- Handled resistant or hostile passengers to enforce bus conduct and safety guidelines
- Collected fares from riders using various payment methods including cash, or electronic cards
- Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Driver Sales Representative
Advanced auto parts
03.2018 - 09.2019
- Acquired new customers by identifying solicitation opportunities and expertly building connections with prospects
- Maximized customer retention through consistent delivery of top-notch, personalized service
- Increased revenue from existing accounts with expertise in relationship-based selling
- Managed daily inventory of products to ensure accurate record keeping and efficient deliveries
- Completed daily deliveries of subscription periodicals during early morning hours
- Followed DOT rules and company policies for safe vehicle operation.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
Computer Lab Assistant
Kean University
10.2017 - 01.2018
- Answered voice mails, emails and phone calls regarding computer lab services
- Detected technical problems and use issues by proactively monitoring computer lab activities
- Improved computer functionality and security by promptly installing patches
- Assisted students and faculty with computer-related issues in lab
- Helped students with general computer questions and problems
- Maintained detailed records of daily support activities and resolutions.
- Supported all computer lab operations.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
Cashier
Walmart
05.2017 - 10.2017
- Bagged, boxed or wrapped products for customers
- Kept clean, organized and well-stocked checkout areas
- Approached and solved problems with initiative and sound judgment
- Monitored fitting rooms and completed general cleaning tasks throughout store
- Engaged customers in pleasant conversation while completing cash register transactions
- Counted and secured cash to maintain accurate register totals.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Garden Associate
Home Depot
03.2016 - 08.2016
- Kept plants healthy with regular watering and species-specific care
- Trained new employees on company policies, procedures, and best practices within garden department
- Protected store assets, monitoring exits and suspicious behaviors.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
Education
Bachelor of Arts (B.A.) - Public Administration
Kean University
Elizabeth, NJ05.2019
Associate in Arts (A.A.) -
Passaic County Community College
Paterson, NJ12.2016
Skills
Schedule development
Operations Management
Inventory Control
Business Development
Staff Management
Training and mentoring
Languages
English
Full Professional
Timeline
Supervisor
New Jersey Transit
11.2023 - 01.2024
Bus Operator
New Jersey Transit
10.2019 - 11.2023
Driver Sales Representative
Advanced auto parts
03.2018 - 09.2019
Computer Lab Assistant
Kean University
10.2017 - 01.2018
Cashier
Walmart
05.2017 - 10.2017
Garden Associate
Home Depot
03.2016 - 08.2016
Bachelor of Arts (B.A.) - Public Administration
Kean University
Associate in Arts (A.A.) -
Passaic County Community College
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