Queen Erving
Little Rock,AR
Summary
Provided exceptional customer service support over 24 years. Cultivated positive relationships with clients through effective communication. Available for employment in the US and open to relocation to Arkansas.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Baptist Hospital
06.2025 - Current
- Distributed breakfast, lunch, and dinner trays to patient rooms efficiently
- Delivered exceptional dining services to patients and staff, ensuring satisfaction and adherence to dietary requirements.
- Monitored cleanliness and organization of dining areas, contributing to a safe and welcoming environment for all guests.
Cashier
Sam's Club
06.2024 - 05.2025
- Assisted customers with cash transactions. Provided friendly greetings to enhance customer experience.
Supervisor
ABM Industries Inc.
05.2023 - 06.2024
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Trained new employees on company policies, procedures, and safety practices.
Security Officer
SOA Security
11.2017 - 03.2019
- Coordinated various types of event shows to deliver memorable experiences.
Customer Service Representative
BLUE TECHNOLOGIES Call Center
08.2005 - 10.2012
- Managed incoming calls to assist customers with inquiries regarding phone accessories.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring timely resolution while maintaining customer relationships.
Education
High school diploma - undefined
George Washington High School
Los Angeles, CA06.2001
Skills
- Achieved high levels of customer satisfaction through exceptional service and support Delivered effective supervision of retail teams, enhancing productivity and teamwork Improved cash handling and payment reconciliation processes, resulting in reduced discrepancies Enhanced merchandising strategies, leading to increased sales and customer engagement Developed and implemented training programs for staff, resulting in improved performance and service quality
Certification
- Private Investigator License
- Pharmacy Tech License
Languages
English - Native
Timeline
Patient Dining Associate
Baptist Hospital
06.2025 - Current
Cashier
Sam's Club
06.2024 - 05.2025
Supervisor
ABM Industries Inc.
05.2023 - 06.2024
Security Officer
SOA Security
11.2017 - 03.2019
Customer Service Representative
BLUE TECHNOLOGIES Call Center
08.2005 - 10.2012
High school diploma - undefined
George Washington High School