Queen Haggie
Virginia Beach,VA
Summary
Highly motivated and dedicated Medical Assistant with extensive experience in delivering exceptional patient care, supporting medical teams, and enhancing clinic efficiency. Adept at multitasking, prioritizing responsibilities, and maintaining a calm, focused demeanor in fast-paced healthcare environments. Strong interpersonal skills and a deep commitment to providing high-quality patient service. Eager to contribute expertise in medical assistance, clinical support, and patient relations to a dynamic healthcare team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sentara Family Medicine Princess Anne
Virginia Beach, USA
06.2021 - Current
- Improve patient satisfaction by providing efficient and compassionate care, reducing wait times, and enhancing clinic flow.
- Ensure accurate medical records by updating electronic health records and maintaining confidentiality in compliance with HIPAA.
- Assist physicians during exams and procedures, including Paps, breast exams, minor surgeries, and diagnostic testing (EKGs, immunizations, etc.).
- Handle insurance verification, billing, and claims processing with attention to detail.
- Perform specimen collection (blood, urine, etc.) and prepare for laboratory analysis, contributing to accurate diagnoses.
- Room up to 30 patients daily, ensuring each feels heard and cared for, and prepare exam rooms and equipment for physician use.
- Provide patient education on procedures, medications, and treatment plans to improve outcomes and ensure understanding.
- Demonstrate flexibility and organizational skills by adjusting to the needs of patients, physicians, and the clinic.
Customer Service Associate
The Home Depot
Virginia Beach, USA
05.2020 - 03.2021
- Managed a high volume of customer inquiries, resolving issues with professionalism and empathy.
- Provided accurate product information and solutions to customer concerns, maintaining a focus on customer satisfaction.
- Coordinated with various departments to ensure seamless service delivery and follow-up on complaints or unresolved issues.
- Delivered excellent service, ensuring customer needs were met in a timely and effective manner.
Education
A.S. - Healthcare Adminstration
Pima Medical Assistant
Tucson, AZ09-2025
Medical Assisting -
Fortis College
Norfolk, VA02.2021
Advanced Diploma -
Ocean Lakes High School
Virginia Beach, VA04.2019
Skills
Core Skills
- Venipuncture & Phlebotomy
- EKG & Vital Sign Monitoring
- Medical Billing & Coding (CPT, ICD-10)
- Specimen Collection & Laboratory Testing
- Electronic Health Records (EHR) Management
- Sterilization & Infection Control
Soft Skills
- Customer Service & Patient Care
- Communication & Active Listening
- Team Collaboration & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Time Management & Organization
- Empathy & Compassion
Certification
- CCMA
Timeline
Medical Assistant
Sentara Family Medicine Princess Anne
06.2021 - Current
Customer Service Associate
The Home Depot
05.2020 - 03.2021
A.S. - Healthcare Adminstration
Pima Medical Assistant
Medical Assisting -
Fortis College
Advanced Diploma -
Ocean Lakes High School
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