QUEEN MONGER-CORK
Cordova,TN
Summary
Dynamic Behavioral Health Tech Manager at Haven Of Hope, skilled in conflict resolution and crisis management. Successfully enhanced customer satisfaction through strategic initiatives and led staff performance improvements. Proven expertise in case management and care planning, advocating for clients while fostering a supportive environment for mental health recovery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Health Tech Manager
Haven Of Hope Eating Disorder Treatment Center
Memphis , TN
12.2024 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Patient Transporter
Baptist Memorial Hospital
Memphis, TN
03.2023 - 12.2024
- Operated lift devices such as stair chairs safely and efficiently.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Monitored vital signs during transport when required by the facility or physician orders.
- Collected patient information from nursing staff prior to transport.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Physical Assistance/Case Worker
Excel Center of America
Memphis, TN
05.2019 - 09.2022
- Created and implemented several templates weekly to improve company-wide standardized Disability process
- Created goals with 5-8 clients daily within specific mental illness/disability limitations from an empowerment perspective
- Ensuring about 8 clients are seen promptly and files are maintained in accordance with the procedural requirements
- Provide on-going intensive mental health interventions for about 8-10 clients during home visits
- Support, and educate to them with severe and persistent mental illness
- Effectively maintained daily schedules for 8 clients
Recovery Specialist
Fairhaven Treatment Center
Cordova, TN
06.2018 - 07.2022
- Participate in on-going training for therapeutic interventions to maintain a safe, supportive, clinically sound milieu
- Perform checks at the campus to ensure environmental safety for 13-14 clients and their location in the residential area
- Monitor basic vital signs for 13-14 clients to include heart rate, blood pressure, weight as directed by the program and electronically chart as needed
- Observing and recording the progress of clients and reporting it to the supervisor
- Assisted participants with developing self-care skills for independent living
Care Coordinator
Alliance HealthCare Services
Memphis
06.2021 - 02.2022
- Advocate on behalf of 198 clients to assure quality of care and attainment of appropriate goals
- Create, document, and implement intervention plans practices of case management and coordination including assessment, care/treatment planning, discharge planning and documentation
- Work in conjunction with the interdisciplinary Care Reporting methods for cases of abuse or neglect
- Learns to assist customers with the application processes and scheduling appointments
Senior Teacher Counselor 2/Lead
Youth Villages
Memphis, TN
03.2014 - 02.2018
- Reduced behavioral incidents by modeling behaviors and employing positive reinforcement strategies
- Decrease client restraints rate and staff-initiated time outs from 80% to 20% by implementing various behavior modification activities that engaged clients in taking responsibility for their actions
- Document and report disruptive or disturbing behavior and security breaches
- Conduct thorough inspection of rooms for weapons and contraband
- Maintains caseload 14 youth and families that have been assessed and receiving support
- Responsible for developing weekly training for implementing behavior intervention plans, classroom management methods, as well as positive reinforcement systems that reward good behavior and decrease referrals
Education
Bachelor of Arts - Sociology
LANE COLLEGE
Jackson, TN05.2011
Skills
- Conflict resolution
- Interview scheduling
- Staff performance monitoring
- Crisis management
- Customer satisfaction
- Case management
- Care planning
- Decision-making
Certification
- BLS
Timeline
Behavioral Health Tech Manager
Haven Of Hope Eating Disorder Treatment Center
12.2024 - Current
Patient Transporter
Baptist Memorial Hospital
03.2023 - 12.2024
Care Coordinator
Alliance HealthCare Services
06.2021 - 02.2022
Physical Assistance/Case Worker
Excel Center of America
05.2019 - 09.2022
Recovery Specialist
Fairhaven Treatment Center
06.2018 - 07.2022
Senior Teacher Counselor 2/Lead
Youth Villages
03.2014 - 02.2018
Bachelor of Arts - Sociology
LANE COLLEGE