Queen Nzeme

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Managed scheduling for meetings and appointments across multiple departments.
• Coordinated office activities to optimize workflow and ensure organizational efficiency.
• Managed incoming communications, directing inquiries to appropriate personnel to improve response times.
• Organized company events, ensuring all logistics were managed effectively.
• Developed filing systems that improved document retrieval and storage processes.
• Composed letters, memos, reports, emails, and presentations for management staff.

• Managed accounts receivable processes for global oilfield services company.

· Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.

· Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.

· Reconciled bank statements against company's general ledger accounts on a regular basis.

· Ensured accurate data entry into accounting system while maintaining confidentiality of records.

· Researched changes in laws to maintain adherence to financial regulations.

· Minimized internal accounting department backlogs by updating accounts and generating reports.

· Oversaw full accounting cycle and prepared applicable financial statements.

· Analyzed customer payment plans and monitored payments received.

· Reviewed contracts to ensure proper revenue recognition according to GAAP principles.

· Cross-trained employees, enabling completion of priority tasks during personnel absences.

· Managed collections process for overdue invoices by contacting customers via telephone or email.

· Updated and managed accounts payable databases, employing access controls to protect data.

· Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.

· Wrote reports, authored papers and organized supporting documentation.

· Managed and trained team members to enhance audit department performance and increase operational efficiency.

· Assisted clients in determining business strategy and achieving profitability goals.

· Researched and implemented best practices to improve audit results.

· Maintained accurate accounts for cash, fixed assets and other transactions.

· Collaborated with external partners to complete audits.

· Maintained accounts receivable ledger by verifying and posting receipts.

· Supported efficient accounting operations with high-quality administrative support.

· Assisted in the preparation of financial statements related to receivables activity.

· Developed processes to improve accuracy and efficiency of accounts receivable activities.

· Presented audit results to management teams, delivering information in non-technical terms for easy understanding.

· Conducted credit checks on new customers to ensure creditworthiness.

· Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.

· Posted financial data in Excel spreadsheets and managed inventory.

· Investigated and resolved billing issues to maximize cash flow and minimize liabilities.

· Implemented improvements in existing systems including automated AR processes.

· Provided assistance during external audits by preparing supporting documents for review.

· Generated monthly statements for customers with outstanding balances.

· Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.

· Designed internal control policies to improve audit scores.

· Performed month-end close procedures such as journal entries, account reconciliations, accruals.

· Performed audits of operational and financial areas to check compliance.

· Coordinated project materials and schedules, facilitated communication and prepared reports.

· Resolved billing disputes and negotiated payment arrangements with delinquent customers.

· Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.

· Delivered superior level of customer service to small business clients.

· Analyzed balance sheets for mistakes and inaccuracies.

· Responded promptly to inquiries from internal departments regarding customer accounts status.

· Processed daily deposits, reconciled cash receipts, and applied payments to customer accounts.

· Prepared weekly aging reports of accounts receivables due from customers.

· Mitigated annual audit risks and developed final certification reports for small businesses.

· Maintained updated knowledge through continuing education and advanced training.

· Assisted with other accounting duties as needed such as payroll processing or bookkeeping tasks.

· Monitored credit limits assigned to each customer in order to minimize risk exposure.

· Assisted with customer requests and answered questions to improve satisfaction.

· Operated a variety of machinery and tools safely and efficiently.

· Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

· Updated and maintained databases with current information.

· Provided support and guidance to colleagues to maintain a collaborative work environment.

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Operated equipment and machinery according to safety guidelines.

· Prioritized and organized tasks to efficiently accomplish service goals.

· Worked with cross-functional teams to achieve goals.

· Managed inventory and supplies to ensure materials were available when needed.

· Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

· Recognized by management for providing exceptional customer service.

· Utilized various software and tools to streamline processes and optimize performance.

· Collaborated closely with team members to achieve project objectives and meet deadlines.

• Collaborated with cross-functional teams to resolve billing issues.
• Maintained accurate records of financial transactions and documentation.