QUEEN PEAH
Rosedale,MD
Summary
Customer service oriented professional with retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Specialist (Healthcare)
Getix Health
Sugarland Texas
07.2025 - Current
- Deliver high-volume customer and patient support while coordinating with insurance and legal stakeholders in a regulated healthcare environment.
- Process payments, refunds, and account updates with strict attention to accuracy, policy adherence, and confidentiality.
- Maintain HIPAA compliance while collecting, verifying, and documenting sensitive patient and insurance data.
- Partner with managers and team leads to resolve escalations, support audits, and ensure service continuity.
Hostess / Customer Service
Aramark
Arbutis, MD
03.2024 - 02.2025
- Welcomed and seated guests, ensuring efficient table turnover, and maintain a warm and welcoming atmosphere.
- Skilled in managing high-volume customer interactions, with a focus on providing attentive service and addressing guest inquiries and requests professionally.
- Effectively resolved guest concerns and special requests, adapting to high-stress environments while maintaining a positive guest experience.
Customer Service Representative – Retail
Lowe’s Home Improvement
Rosedale, MD
12.2023 - 03.2024
- Greeted guests, processed returns, entered data in system, and scheduled delivery and pickup appointments.
- Provided quality customer service, greeted customers, and answered questions.
- Worked effectively as a team to meet front-end performance goals.
Customer Care Assistant / Customer Service – Hybrid
Papa Pal
Windsor Mill, MD
10.2020 - 11.2023
- Gave tailored support both in person and through virtual sessions, ensuring seamless care and meeting the diverse needs of elderly clients.
- Offered timely reminders for medications and appointments, supporting consistent health management and proactive care.
- Quickly adapted to each client’s evolving needs, using virtual and in-person visits to address challenges and foster independence.
Traveling Guest Representative / Customer Service
Extended Stay America
Jessup, MD
08.2020 - 11.2022
- Delivered tailored guest service across seven locations, quickly integrating into each team property while adapting to specific operational needs and guest expectations.
- Provided consistent, high-level service aligned with each property’s standards and guest profiles, fostering brand loyalty and satisfaction through clear communication and personalized interactions.
- Managed the logistics of frequent travel, coordinating schedules, accommodations, and client needs efficiently.
- Effectively transitioned between locations, ensuring continuity and smooth service transitions.
Retail Sales Associate / Customer Service
The Home Depot
Glen Burnie, MD
03.2020 - 08.2020
- Provided excellent customer service with active listening to determine customer needs.
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Worked as part of a team and interacted with diverse customers and staff members.
Poker Clerk / Customer Service
Live Casino and Hotel
Hanover, MD
04.2018 - 04.2019
- Delivered exceptional service to a diverse clientele, welcoming guests warmly and enhancing their experience with a client-centered approach.
- Answered inquiries and provided detailed game information, improving guest understanding and participation.
- Managed poker room logistics, including player seating, game flow, and waitlist coordination, optimizing space, and ensuring smooth operations in a fast-paced, high-energy environment.
- Announced winners enthusiastically, maintaining excitement and engagement within the poker room and contributing to a vibrant casino environment.
- Coordinated closely with dealers, supervisors, and other departments, communicating effectively to address guest needs and resolve operational issues in real time, demonstrating teamwork and adaptability.
- Managed food orders efficiently, maintained cleanliness standards, and handled phone inquiries, contributing to a pleasant environment and a high level of guest satisfaction.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
06.2025
Skills
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Medical Office Procedures
- Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION HIGHLIGHTS
- Full Time Student: Medical Billing and Coding 07/2024 – 04/2025
- Introduced to the following concepts:
- Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.
- Electronic health records systems and healthcare claims preparation and submission processes.
- Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.
- Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
- HIPAA rules and regulations related to patient information privacy and security.
ADDITIONAL EXPERIENCE
- Target – Greenbelt, MD | Crew Member / Customer Service – Retail 09/2017 – 11/2017
- N’Style Grooming – Laurel, MD | Shampoo Assistant / Customer Service 11/2016 – 05/2017
Timeline
Remote Customer Service Specialist (Healthcare)
Getix Health
07.2025 - Current
Hostess / Customer Service
Aramark
03.2024 - 02.2025
Customer Service Representative – Retail
Lowe’s Home Improvement
12.2023 - 03.2024
Customer Care Assistant / Customer Service – Hybrid
Papa Pal
10.2020 - 11.2023
Traveling Guest Representative / Customer Service
Extended Stay America
08.2020 - 11.2022
Retail Sales Associate / Customer Service
The Home Depot
03.2020 - 08.2020
Poker Clerk / Customer Service
Live Casino and Hotel
04.2018 - 04.2019
Diploma - Medical Billing and Coding
Ultimate Medical Academy