Queen Robertson
Atlanta,GA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Atlanta, GA
05.2023 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Guest Service Specialist
Mister Carwash
Atlanta, GA
04.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled customer complaints to satisfy and retain guests.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Warehouse Worker
Amazon
Atlanta, GA
12.2021 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier
Wayfield Foods
Atlanta, GA
03.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Tri-Cities High School
East Point, GA05.2022
Skills
- Interpersonal Communication/Written and Verbal Communication
- Time Management
- Product Knowledge
- Telephone Etiquette
- Strong Customer Service Skills
- Dispute resolution
- Dependability
- Efficiency
- Flexibility
- Telecommuting
Timeline
Security Officer
Allied Universal Security Services
05.2023 - 03.2024
Guest Service Specialist
Mister Carwash
04.2022 - 12.2022
Warehouse Worker
Amazon
12.2021 - 11.2022
Cashier
Wayfield Foods
03.2019 - 07.2021
High School Diploma -
Tri-Cities High School