Queen Williams
Thornton,IL
Summary
Compassionate professional in healthcare support with a proven track record of productivity and efficient task completion. Skilled in patient transportation, basic medical assistance, and maintaining cleanliness and organization within healthcare environments. Excel in communication, empathy, and teamwork, ensuring optimal patient care and smooth operational flow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
CTS Health
Chicago, IL
12.2024 - Current
- Providing direct behavioral health services and supports to assigned caseload based on the goals established
- Delivering services in various environments including, homes, schools, homeless shelters, etc.
- Monitoring and evaluating the effectiveness of interventions as evidenced by symptom reduction and progress towards goals
- Documenting interactions with consumers within 24 hours of service delivery in electronic health record (EHR) system (OnTarget)
- Maintaining the flexibility to respond to consumer needs and crisis situations beyond the agency's normal working hours.
- Supervise a team of Caseworkers
Transportation
Trinity Hospital
Chicago, IL
01.2022 - 01.2024
- Transports patients throughout the medical center either by assisting ambulatory patients by wheelchair, cart, or bed
- Assisted medical staff with the delivery of medical supplies and equipment throughout the facility.
- Verified patient identification prior to transport services being provided.
- Observed proper body mechanics when moving patients or transferring them onto beds or chairs.
Transportation
Little Company and Mary
Evergreen Park, IL
06.2020 - 10.2022
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Greeted patient and explained transport plan and destination.
- Removed deceased patients from units to transport to morgue.
- Ensured that all hospital policies were followed during transportation activities.
- Verified patient identification prior to transport services being provided.
Transporter
Loyola Medical Center
Maywood, IL
05.2017 - 10.2018
- Transported patients to and from their designated areas in a timely fashion.
- Provided assistance with patient transfers, such as wheelchair or strecher.
- Communicated effectively with nursing staff regarding patient care needs.
- Verified patient identification prior to transport services being provided.
Education
Certification - Nursing Assistance
Excelsior Health Care Academy
Chicago Heights, IL08-2014
Skills
- HIPAA Compliance
- Bedside manner
- Problem Resolution
- Equipment Disinfection
- Heavy Lifting
- Time Management
- Adaptability and flexibility
- Team Collaboration
- Critical Thinking
- Communication skill
Certification
- CPR Certified
Timeline
Case Manager
CTS Health
12.2024 - Current
Transportation
Trinity Hospital
01.2022 - 01.2024
Transportation
Little Company and Mary
06.2020 - 10.2022
Transporter
Loyola Medical Center
05.2017 - 10.2018
Certification - Nursing Assistance
Excelsior Health Care Academy
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