Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Queenie Chang

Hockessin,DE

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture that will in turn lead to a wonderful interactive customer experience. Documented strengths of over 30 years in building and maintaining relationships with diverse range of customer dynamics in fast-paced settings.

Overview

31
31
years of professional experience

Work History

Manager

The Crownery Chinese Restaurant
01.1992 - 03.2023
  • Established team priorities, maintained rotating schedules and monitored performance for each and every team.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success for over 30 years.
  • Maintained positive customer interactions and relations by addressing problems head-on and successfully implement corrective actions.
  • Communicated clearly with employees and suppliers to keep everyone on same page and working toward business goals that were set.

Education

High School Diploma -

Luiyuan School
Canton, China
06.1985

Skills

  • Shift Scheduling
  • Task Delegation
  • Negotiation
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Staff Training and Development
  • Networking
  • Decision-Making
  • Good Telephone Etiquette

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Manager

The Crownery Chinese Restaurant
01.1992 - 03.2023

High School Diploma -

Luiyuan School

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Queenie Chang