Queensarah Ochulor
Fort Worth,TX
Summary
Practical Compliance Analyst with over 6 years of experience in transaction monitoring, high-risk reviews, fraud detection and investigation, negative news screening, PEP screening, case management, ongoing and continuous monitoring, Enhanced Due Diligence (EDD), and Customer Due Diligence (CDD). Proficient in AML quality skills including risk assessment, suspicious activity reporting, and ensuring compliance with AML regulations. Skilled in collecting, organizing, and validating financial data integrity. Demonstrates expertise in strategic planning and risk management. Committed to developing innovative approaches and solutions to mitigate loss for both clients and the organization. A team player who is not afraid to take on new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fraud Analyst
SANTANDER BANK US
09.2022 - Current
- Responsible for the detection and prevention of potential fraud across payment channels including but not limited to, checks, ACH, Debit cards by reviewing transactions as well as continuous monitoring of customers' accounts
- Verify transactional activities through outbound calls and/or send 'Potential Fraud Alert' e-mails to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc
- Whenever necessary
- Provide support to the Operational and Business units of the organization on fraud related matters
- Conduct thorough investigations into suspected cases of financial fraud such as denial of services(ATOs), identity theft, payment fraud, check kiting, and unauthorized transactions etc
- Document investigation findings, maintain detailed case records, and prepare findings in accurate reports for immediate supervisor and management as necessary in a timely manner
- Actively participate in team meetings; share information and make suggestions for improvements to fraud operations
- Experience working in a fast-paced real-time queue environment to review high risk transactions and account activities
- Experience with tools such as Lexis Nexis, Jira Service desk, Google Suite, Fiserv's PEP+, Vision+ etc
- Identifying and flagging developing fraud and risk trends and providing feedback to all levels of management
- Staying abreast of emerging trends within the industry
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
Quality Assurance Specialist
SUR LA TABLE/DIRECTBUY
11.2019 - 07.2022
- Identified any immediate compliance-related behavior trends and communicated trends to management proactively in a timely manner
- Initiated training and used available resources to enhance product knowledge which resulted in increased productivity and stronger staff development
- Continuous assessment of agents' performance to identify agents who require more attention or who require less
- Providing constructive feedback to agents where necessary
- Conducted quality audit on performance, which was delivered by way of monthly one-on-one with agents
- Monitored interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
- Ensured that all agents adhered to PCI-DSS and reported all non-compliance to senior management
Education
Bachelor of Business Administration And Management -
Interlink Polytechnics
01.2015
Skills
- Fraud detection and prevention
- Strong and Analytical Problem Solver
- Clear and Concise Communicator
- Policy and Procedure Adherence
- Team Oriented and Cooperative
- Project Management Expertise
- Multi-tasker with ability to remain calm in fast paced environments
- Attention to Detail
- Document and Record Management
- Quality Assurance and Controls
- Training and Development Knowledge
- Organization and Time Management
- Risk Assessment and Management
- SAR DRAFTING
- CDD and EDD
- KYC
- Working knowledge of the US PATRIOT ACT
- BANK SECRECY ACT
- OFAC LAWS
- Data analysis
- Dispute resolution
Certification
- KYC and CDD, Alison On-Line
- CompTIA Sec+, CompTIA
Timeline
Fraud Analyst
SANTANDER BANK US
09.2022 - Current
Quality Assurance Specialist
SUR LA TABLE/DIRECTBUY
11.2019 - 07.2022
Bachelor of Business Administration And Management -
Interlink Polytechnics
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