Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Queila De Oliveira

Lake Worth,USA

Summary

Team-oriented and customer-centered professional with strong understanding of hospitality, food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Banquet Server

Consttelation - Nortom Museum
West Palm Beach, FL
05.2023 - Current
  • Assist in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Provide prompt, friendly service to all guests during banquets or catered events.
  • Served beverages and food to guests in an efficient and professional manner.

G.Manager/Co-Funder

Fresca Pizza and Pasta
Marblehead, MA
10.2018 - 01.2022
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Sales Consultant

Danvers Motor Company
Danvers, MA
09.2015 - 10.2018
  • Greeted incoming customers and analyzed customer needs and preferences to recommend appropriate products.
  • Developed and maintained relationships with clients to ensure customer satisfaction by providing follow-up support after purchases.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Server

Café Escadrille
Burlington, MA
01.2010 - 01.2015
  • Provided guests with friendly service and attention to requests, assisted guest with choices and accompaniments to promote a fine dining experience.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

International Relations - B.S.

Universidade Do Vale Do Itajai
Florianopolis/SC - Brazil
09.2003

Skills

  • Customer Relations
  • Communication Skills
  • Team Training and Development
  • Sales Expertise
  • POS Systems
  • Safe Alcohol Service
  • Food Preparation

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Certification

  • Quickbooks Online proficient
  • Safe Server Certified
  • English as a Second Language Certified

References

References available upon request.

Timeline

Banquet Server

Consttelation - Nortom Museum
05.2023 - Current

G.Manager/Co-Funder

Fresca Pizza and Pasta
10.2018 - 01.2022

Sales Consultant

Danvers Motor Company
09.2015 - 10.2018

Server

Café Escadrille
01.2010 - 01.2015

International Relations - B.S.

Universidade Do Vale Do Itajai

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Queila De Oliveira