Quelia Lemus Salazar
BIRMINGHAM,AL
Summary
I'm a that person who enjoys working with customers. I'm good at getting to know people and making them feel comfortable. My coworkers trust me, and I always try to help create a good team environment. I'm dedicated to giving great customer service and making sure everyone has a good time shopping.By the time working at hobby lobby skills I have achieved are more communication and understanding with customers and coworkers.
Outgoing student pursuing flexible part-time and full-time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Hobby Lobby
Gardendale, AL
03.2025 - Current
- Managed customer inquiries and resolved issues promptly and effectively.
- Trained new team members on customer service protocols and store policies.
- Developed schedules to ensure adequate coverage during peak shopping hours.
- Giving customers details and information about the store
- Handled returns and exchanges in accordance with company guidelines.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored phone calls to provide feedback and coaching.
Education
Fultondale High School
Fultondale, ALSkills
- Customer service
- Employee training
- Conflict resolution
- Schedule management
- Cash handling
- Training and mentoring
- Customer relationship management
- Time management
- Active listening
Languages
Spanish
Native/ Bilingual
A1
Timeline
Customer Service Manager
Hobby Lobby
03.2025 - Current
Fultondale High School