Quenatia Blum
Staunton,VA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
Work History
Store Manager
Insight Global
Waynesboro, VA
01.2025 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Customer Service Representative
Cenetene
01.2023 - 05.2025
- Assisted Medicaid applicants in completing and submitting applications for health care benefits.
- Updated case management systems with current information regarding client status.
- Conducted outreach to low-income individuals in order to inform them of their eligibility for Medicaid services.
- Maintained an up-to-date understanding of federal and state laws governing Medicaid services.
Office Assistant
Balance Staffing Agency
Merced, CA
09.2024 - 12.2024
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed inventory of office supplies and placed orders when needed.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Customer Service Representative
Included Health
09.2023 - 06.2024
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Advised clients on how to maximize their health care benefits while minimizing out-of-pocket expenses.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided accurate information about products and services to customers.
Patient Care Coordinator
UnitedHealthcare
01.2022 - 10.2022
- Ensured compliance with HIPAA regulations when handling confidential information.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Verified insurance information prior to appointment booking.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Customer Care
Alight Solutions / Randstad
Charlotte, NC
08.2018 - 06.2020
- Reviewed requests for hardship withdrawals or loan repayments in accordance with IRS guidelines.
- Researched new plan options in order to provide employees with the best possible choices during the annual open enrollment period.
- Updated HR databases with current information related to employees' leaves of absences.
Education
High School Diploma -
Monroe High School
Monroe 01-2006
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Employee training
- Customer service
- Sales forecasting
- Order processing
- Payroll administration
- Staff scheduling
Timeline
Store Manager
Insight Global
01.2025 - Current
Office Assistant
Balance Staffing Agency
09.2024 - 12.2024
Customer Service Representative
Included Health
09.2023 - 06.2024
Customer Service Representative
Cenetene
01.2023 - 05.2025
Patient Care Coordinator
UnitedHealthcare
01.2022 - 10.2022
Customer Care
Alight Solutions / Randstad
08.2018 - 06.2020
High School Diploma -
Monroe High School