Quendolyn Love-Castillo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
General Manager
White Castle
05.2022 - 01.2026
- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, adjusting strategies to improve revenue performance.
- Led staff scheduling efforts, balancing labor costs with customer service needs effectively.
- Enhanced customer experience through process improvements and effective complaint resolution strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Crew Member
White Castle
06.2007 - 04.2021
- Operated kitchen equipment to prepare and cook food items efficiently.
- Provided exceptional customer service while taking and processing orders accurately.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new crew members on operational procedures and best practices.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Assistant General Manager
White Castle
04.2021 - 05.2022
- Streamlined daily operations to enhance efficiency and reduce wait times for customers.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Implemented employee scheduling strategies to maintain optimal staffing during peak hours.
- Analyzed customer feedback to identify areas for service improvement and operational adjustments.
- Led team meetings focused on performance goals, fostering collaboration and accountability among staff.
- Oversaw quality assurance practices, ensuring compliance with health and safety regulations at all times.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
High School Diploma -
Community Youth Development Institute
6 2006
Skills
- Deadline oriented
- Customer experiences
Timeline
General Manager
White Castle
05.2022 - 01.2026
Assistant General Manager
White Castle
04.2021 - 05.2022
Crew Member
White Castle
06.2007 - 04.2021
High School Diploma -
Community Youth Development Institute