Quenesha Germany
113 Eason Lane ,LA
Summary
Dynamic and dedicated professional with extensive experience at Minden Medical Center, excelling in customer service and patient care. Proven ability to enhance patient satisfaction through active listening and critical thinking. Skilled in data entry and maintaining accurate records, ensuring compliance with healthcare standards while fostering a supportive environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Minden Medical Center
Minden, LA
11.2024 - Current
- Assisted patients with scheduling appointments and managing records.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Collaborated with medical staff to enhance patient experience and service delivery.
- Provided accurate information regarding services and insurance coverage.
- Trained new team members on customer service protocols and software systems.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Nursing Assistant
Shiftkey
Texas
01.2022 - Current
- Assisted in daily patient care, ensuring comfort and safety for residents.
- Monitored vital signs, accurately reporting changes to nursing .
- Supported mobility and transportation of patients within facility, enhancing accessibility.
- Maintained cleanliness and organization of patient care areas, fostering a hygienic environment.
- Documented patient progress and care activities in electronic health records system.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Elite Health Solutions
Shreveport, LA
04.2020 - 02.2025
- Monitored vital signs, accurately reporting changes to nursing staff.
- Implemented effective communication strategies with patients and families.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Educated patients on health management practices, promoting wellness and recovery strategies.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Meadowview Health and Rehab
Minden, LA
10.2012 - 04.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Customer Service Representative
Teleperformance
Shreveport, LA
02.2010 - 08.2012
- Streamlined communication processes between departments for improved efficiency.
- Implemented feedback mechanisms to gather patient insights for continuous improvement.
- Monitored service quality standards to ensure compliance with healthcare regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Patient Care Tech
Northwest Technical College
Minden, LA06.2013
High School Diploma - Diploma
Lakeside High School
Sibley, IL05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
BLS certified
CPR Certified
Timeline
Customer Service Representative
Minden Medical Center
11.2024 - Current
Certified Nursing Assistant
Shiftkey
01.2022 - Current
Certified Nursing Assistant
Elite Health Solutions
04.2020 - 02.2025
Certified Nursing Assistant
Meadowview Health and Rehab
10.2012 - 04.2020
Customer Service Representative
Teleperformance
02.2010 - 08.2012
Patient Care Tech
Northwest Technical College
High School Diploma - Diploma
Lakeside High School