QUENETTA S. CATHEY
Chicago,IL
Summary
Experienced Office Manager and administration professional with 15+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Health Worker
Spanish Coalition for Housing
Chicago, IL
06.2022 - Current
- Explain required eligibility applications to clients and help complete assessments for services
- Provide complex counseling and identify alternative resources for more than 40 clients per month
- Obtains demographic, insurance and financial information from community members to offer thorough and personalized assistance
- Notifies individuals regarding deadlines for paperwork, appointment follow-ups and referrals and provided transportation to appointments.
- Educated clients on options to assist in making informed decisions.
Office Assistant
Eastlake Management
Chicago, IL
01.2021 - 06.2022
- Managed front office by greeting tenants and visitors, verified application status, and collected rental payments
- Scheduled appointments for recertification's to verify employment and collected rental payments
- Kept accurate records and correspondences for 386 tenants
- Managed 80+ calls a day, maintained organization of files, and stocked supplies to support team's needs.
- Handled resident complaints and expedited maintenance requests.
Customer Service Representative
Advanced Resources
Chicago, IL
12.2018 - 02.2020
- Answered incoming calls, chats, and emails, providing frontline customer support or assistance with doctors and nurses and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled and confirmed appointments using EPIC.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Assistant Manager
National Vision Inc
Chicago, IL
11.2006 - 05.2018
- Partnered in managing and overseeing all aspects of operations for location, to include administrative operations, financial management/P&L, marketing/sales management, staff administration and support service management
- Offered hands-on assistance to more than 20 customers per day, assessing needs and maintaining current knowledge of consumer preferences
- Increased sales by more than 40%
- Scheduled appointments, obtain pre-authorizations, worked with numerous insurances, organized payment, and recorded receipts for services
- Supervised a staff of 8-10 employees daily, provided schedules and delegated assignments to meet coverage and service demands
- Won award for customer satisfaction in 2009, 2010, and 2012 for scores of 93% and above.
Education
Associate of Arts - Social Work
City Colleges of Chicago-Harold Washington College
05.2024
Skills
- Supervisor Skills
- Organized Leadership
- Training Initiatives
- Communication Skills
- Customer Service Skills
- Office Management
- Multitasking and Prioritization
- Call Center Operations
- Documentation and Reporting
- EMR Software (EPIC)
Certification
Motivational Interviewing, CPR/ADE/First Aid, Raising Awareness of Substance Abuse, and Healthcare Forward
Timeline
Community Health Worker
Spanish Coalition for Housing
06.2022 - Current
Office Assistant
Eastlake Management
01.2021 - 06.2022
Customer Service Representative
Advanced Resources
12.2018 - 02.2020
Assistant Manager
National Vision Inc
11.2006 - 05.2018
Associate of Arts - Social Work
City Colleges of Chicago-Harold Washington College
Motivational Interviewing, CPR/ADE/First Aid, Raising Awareness of Substance Abuse, and Healthcare Forward
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