Quennel Dorsey
Viera,FL
Summary
Accomplished Operations Manager with a proven track record at Builders FirstSource, enhancing operational efficiency and employee performance. Expert in Operations Management and Team Leadership, I spearheaded initiatives that streamlined processes, significantly reducing costs by optimizing workflows. My strategic planning and implementation skills, coupled with a focus on maintaining compliance and fostering strong customer relationships, have consistently driven results and increased profitability.
Overview
10
10
years of professional experience
Work History
Operations Manger
Builders FirstSource
Palm Bay, FL
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Transportation Manager
Liberty Tire Recycling
550 Gus Hipp Blvd
04.2014 - 03.2023
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
Education
Plantation High School
Plantation, FLSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Decision-Making
- Planning and Implementation
- Staff Management
- Inventory Management
- Staff Development
- Maintaining Compliance
- Workflow Optimization
Timeline
Operations Manger
Builders FirstSource
04.2023 - Current
Transportation Manager
Liberty Tire Recycling
04.2014 - 03.2023
Plantation High School