Quennesha Aaron
Montgomery,AL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Valor Global
Montgomery, AL
03.2023 - 08.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Patient Care Aide
Jackson Hospital and Clinic
Patient Care Aid
06.2020 - 10.2022
- Maintained cleanliness of work area at all times in compliance with infection control policies.
- Provided emotional support to families and caregivers during difficult times or end-of-life situations.
- Developed positive relationships with residents and patients through interactions that focused on individual preferences.
Education
High School Diploma -
George Washington Carver
Montgomery, AL05-2020
Skills
- Account updating
- Scheduling
- Complaint resolution
- Member account management
- [Software] CRM system proficiency
- Problem resolution
- Documentation
- Active listening
- Medical terminology
- Medical records management
Timeline
Customer Service Representative
Valor Global
03.2023 - 08.2024
Patient Care Aide
Jackson Hospital and Clinic
06.2020 - 10.2022
High School Diploma -
George Washington Carver