Quennie Moreno
Ashburn,VA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and reducing medication errors by diligently cross-checking prescriptions at Mosaic Pharmacy. Skilled in drug inventory control and patient confidentiality, demonstrating exceptional problem-solving abilities and team collaboration. Achieved significant improvements in pharmacy operations efficiency and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Mosaic Pharmacy
Sterling
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported insurance claim processing, facilitating smoother patient transactions.
Pharmacy Technician
Harris Teeter
11.2019 - 06.2023
Education
Associate’s Degree -
Northern Virginia Community College
Sterling, VA09.2018
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- HIPAA
- Supply Restocking
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Verifying orders
- Manual and automated medication dispensing
- Receiving incoming supplies
- Operations Support
- Customer Service
- Data Entry
- Attention to Detail
- HIPAA Compliance
- Prioritization and Organization
- Team Coordination
- Dispensing Medications
- Insurance processing
- Certified Pharmacy Technician (CPhT)
- Patient Profile Setup
- Employee Training
Languages
Tagalog
Native or Bilingual
Certification
Certified Pharmacy Technician
Timeline
Pharmacy Technician
Mosaic Pharmacy
10.2023 - Current
Pharmacy Technician
Harris Teeter
11.2019 - 06.2023
Associate’s Degree -
Northern Virginia Community College