Quentin Atwell
North Adams,MA
Summary
Highly-motivated Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, payroll processing, vendor ordering and inventory, KPI understanding, high quality customer service, and hiring and onboarding processes.
Overview
12
12
years of professional experience
Work History
General Manager of Operations/Certified Training Manager
National Fitness Partners (Planet Fitness)
Pittsfield, MA
09.2021 - Current
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of the facility, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Maintained detailed inventory stock records and organized weekly inventory counts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed recruitment, selection and hiring processes.
- Tracking all KPI's and creating lesson plans to meet all monthly budgets
General Manager of Operations
T&R Fitness (Planet fitness)
North Adams, MA
06.2020 - 09.2021
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of the facility, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Maintained detailed inventory stock records and organized weekly inventory counts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed recruitment, selection and hiring processes.
Fitness Trainer
Planet Fitness
North Adams, MA
04.2015 - 06.2020
- Assisted clients with selecting appropriate weight levels and equipment use.
- Demonstrated proper form, technique, and posture for strength training exercises.
- Encouraged clients to stay motivated throughout their workouts.
- Conducted assessments of muscle strength, flexibility, endurance, balance, coordination, body composition and other physical abilities.
- Inspected gym equipment regularly to ensure safety standards are met.
- Developed customer service procedures, policies and standards for customer service department.
Customer Service Representative
Planet Fitness
North Adams, MA
02.2014 - 04.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assessed cleaning equipment and performed repairs when needed.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Assist with tours, info calls, and sign ups at the club.
Laborer
Ostrobinski and sons Landscaping
Adams , MA
12.2013 - 02.2014
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Operated snow plow to clear roads and sidewalks of accumulated snow, ice, and debris.
- Recorded daily activities including hours worked, areas cleared, and materials used in logbook.
Education
High School Diploma -
Hoosac Valley High School
Adams , MA06-2013
Skills
- Staff Development
- Operations Management
- Business Analysis
- High Quality Customer Service
- Problem Resolution
- Strong Verbal Communication
Timeline
General Manager of Operations/Certified Training Manager
National Fitness Partners (Planet Fitness)
09.2021 - Current
General Manager of Operations
T&R Fitness (Planet fitness)
06.2020 - 09.2021
Fitness Trainer
Planet Fitness
04.2015 - 06.2020
Customer Service Representative
Planet Fitness
02.2014 - 04.2015
Laborer
Ostrobinski and sons Landscaping
12.2013 - 02.2014
High School Diploma -
Hoosac Valley High School