Quentin Colbert
Columbus,OH
Summary
Seasoned District Manager with a proven track record at Driven Brands, enhancing sales by 17% through strategic planning and leadership development. Expert in budgeting and team coaching, I excel in problem-solving and leadership, ensuring operational excellence and profitability across multiple locations.
Overview
4
4
years of professional experience
Work History
District Manager
Driven Brands
Columbus, OH
08.2024 - Current
- Supervise the operations of seven Take 5 locations, managing a $15 million budget.
- Provide targeted coaching on customer service excellence, ensuring consistent delivery of high-quality service standards.
- Design and execute strategic plans aimed at achieving sales objectives, enhancing customer satisfaction, and boosting profitability, leading to a 17% increase in sales and revenue within the first eight months.
- Oversee the recruitment, staffing, and training of new shop and assistant shop managers, ensuring alignment with company standards and best practices.
Regional Coordinator Asset Protection
Gap Inc. Corporate Headquarters
Columbus, OH
12.2021 - 08.2024
- Support and deliver on the objective of shortage and safety programs.
- Implemented strategies to increase vigilance and mitigate potential theft cases.
- Ethically responsible and helps support with 25 stores.
- Emergency preparedness, risk analysis, and threat mitigation.
- Ability to prioritize and multitask.
- Interview potential dishonest associates
- Conduct brand protection visits to identify areas of need and support stores in every aspect.
- Present to our senior leadership team on a weekly basis, with our metrics.
Area Asset Protection Manager
JC Penney
Columbus, OH
01.2021 - 08.2024
- Supervised implementation of safety measures at 11 facilities.
- Motivated employees with education about new methods of preventing theft.
- Performed internal investigations and interviews leveraging CCTV footage to gather actionable insights.
- Spearheaded recruitment, on boarding, and development of top-tier Asset Protection Supervisors.
- Ensured adherence to safety standards across all department operations.
Education
Youngstown State -
Youngstown State
Skills
- Problem Solving
- Leadership
- Time Management
- Decision Making
- Writing/Reading
- Computer Handy
- Conflict Resolution
- Social Skills
- Tactical business planning
- District expansion
- Consulting
- Infrastructure expansion
- Policies and procedures
- Employee scheduling
- Business development
- Budgeting skills
- Training and coaching
- Team development
- Leadership development
- Sales forecasts
- District growth management
- Compliance monitoring
- Sales management
Accomplishments
- Led the district with most shoplifters for the year 2018 (65) and 2019 (74).
- Initiated and closed 3 dishonest associate cases in 2018.
- Helped reduce shrink by more than $400,000 and 4% in 2020 with partnership of operational processes and external/internal theft.
- Wicklander-Zulawski Certified.
- Initiated and closed 6 internal cases in 2022.
- Initiated and closed 11 internal cases in 2023.
- GAP Certified Interviewer.
- 2024 initiating and closing out 38 internal cases leading to over $68,000 in restitution.
- Staff and open 2 New Unit Growth Sites in 2024
Timeline
District Manager
Driven Brands
08.2024 - Current
Regional Coordinator Asset Protection
Gap Inc. Corporate Headquarters
12.2021 - 08.2024
Area Asset Protection Manager
JC Penney
01.2021 - 08.2024
Youngstown State -
Youngstown State
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