Quentin A. Greene

Planned and organized after-school, summer, academic, recreational, leadership, and enrichment programs.

• Coordinated hiring, training, scheduling, supervision, and evaluation of program staff, mentors, and volunteers to ensure effective program delivery.
• Managed daily schedules, room use, attendance, transitions, and overall program flow.
• Collaborated with schools, community groups, volunteers, and partner organizations to enhance youth services and broaden opportunities.
• Monitored participation, attendance, outcomes, surveys, and other data for program review to inform improvements and strategic planning.
• Monitored youth safety and supervision while following behavior standards and child-protection policies.
• Built positive relationships with members and supported engaging activities that kept youth involved.
• Provided homework help, tutoring support, STEM activities, literacy programs, and other learning support.
• Addressed behavior concerns and communicated with parents and guardians about interventions.
• Resolved disagreements among youth, staff, parents, and other stakeholders in a professional manner.
• Maintained records, incident reports, attendance logs, program reports, and required documentation.
• Arranged field trips, special events, competitions, family nights, fundraisers, and club activities.
• Followed Boys & Girls Clubs policies, licensing requirements, safety standards, and applicable regulations.
• Served as a role model and supported a positive, inclusive environment where young people felt safe and supported.

• Coordinated administrative processes for patient scheduling, admissions, and consult tracking within the VA healthcare system, enhancing timely and accurate care delivery.
• Utilized vista, CPRS, and other VA systems to maintain comprehensive and confidential patient records, facilitating efficient clinical workflows and ensuring compliance with federal regulations.
• Served as a key liaison between veterans, healthcare providers, and administrative departments, delivering exceptional customer service and resolving issues with professionalism and empathy.
• Monitored and updated patient data and eligibility statuses, verifying insurance and benefits per VA policies and third-party billing guidelines to support accurate billing.
• Trained and mentored new administrative staff, promoting operational consistency and adherence to Veterans Health Administration (VHA) standards and procedures.

• Led daily operations of the medical records department, supervising a team of 27 staff members to ensure efficient workflow and compliance.
• Developed and implemented policies and procedures for the medical records department, ensuring HIPAA compliance.
• Conducted regular audits to ensure the integrity and completeness of medical records, identifying and addressing discrepancies promptly.
• Coordinate the collection, storage, and retrieval of patient records, maintaining accuracy and confidentiality.
• Coordinated with healthcare providers, administrators, and IT professionals to enhance the functionality of the electronic health record (EHR) system, improving user experience.
• Oversaw patient administration operations including medical evacuations, patient accountability, and hospital admissions/dispositions, supporting Casualty Liaison Teams and Medical Liaison NCOs.
• Managed property accountability and procured equipment for departmental needs. Managed a hand receipt of $200,000 worth of property.

• Commands patient administration operations, spearheads medical evacuations, and serves as the transfer coordinator overseeing the Defense Travel System (DTS); takes charge of patient accountability, hospital admissions and dispositions; provides expert guidance to Casualty Liaison Teams and Medical Liaison NCOs.
• Maintained an intricate tracking system within the medical treatment facility, ensuring seamless management of patients across the entire East coast region.
• Safeguards the accountability, welfare, and training readiness of an elite force comprising 1 NCO and 3 Soldiers, meticulously managing all training data within the Digital Training Management System (DTMS).
• Delivered technical support to 5 division branches, verifying personnel eligibility and improving operational processes.
• Coordinated planning, training, and supervision of 30 civilian personnel under DOD MyBiz Performance Appraisal Application, enhancing performance appraisal processes.
• Oversaw property accountability and equipment procurement, managing $151,405 in assets with precision to maintain operational readiness.